SHRM 2024 TEST QUESTIONS AND ANSWERS

Accounts payable Money an organization owes its vendors and suppliers. Accounts receivable Money an organization's customers owe the organization. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:07 / 0:15 Full screen Active listening Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker. Affinity diagramming Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn. Assets Financial, physical, and sometimes intangible properties an organization owns. Balance sheet Statement of an organization's financial position at a specific point in time, showing assets, liabilities, and shareholder equity. Bribery Exchange of anything of value to gain greater influence or preference. Business case Presentation to management that establishes that a specific problem exists and argues for a proposed solution. Business intelligence Ability to use information to gain a deeper understanding of an organization and make sound business decisions. Cash flow statement Statement of an organization's ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing. Civil law Legal system based on written codes (laws, rules, or regulations). Code of conduct Principles that guide decision making and behavior in an organization. Common law Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions over time. Confidentiality Treatment of personal information that has been disclosed to another person or organization. Conflict of interest Situation in which a person or organization may benefit from undue influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes. Cultural intelligence Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts. Culture Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group's sense of identity. Delphi technique Technique that progressively collects information from a group of anonymous respondents. Due process Concept that laws are enforced only through accepted, codified procedures. Emotional intelligence (EI) Ability to be sensitive to and understand one's own and others' emotions and impulses. Enterprise resource planning (ERP) Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities. Equity Amount of owners' or shareholders' portion of a business. Extraterritoriality Extension of the power of a country's laws over its citizens outside that country's sovereign national boundaries. Feedback loop In communication, structuring a message to include opportunities for correction or clarification. This requires two-way communication. Focus group Small group of invited persons (typically six to twelve) who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input. Force-field analysis Group decision-making tool designed to analyze the forces favoring and opposing a particular change. A factor is weighted, and the factors on each side are summed and compared. Framing Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action. Global mindset Ability to take an international perspective, inclusive of other cultures' views.