Canadian Health Act - ANSWER-1984, act established guidelines to ensure that all canadian citizens have equal access to medically necessary services
4 Levels of care - ANSWER-CCP,ACP,PCP,EMR,
Communications in EMS % - ANSWER-70-80% of your job is communication, 7% verbal (oral and written) 93% non-verbal
6 step of PCC national strategy - ANSWER-1.Clear core identity
2.Stable funding
3.Systematic improvement
4.Personnel improvement
5.Leadership support
6.Mobilized health care
Advocacy - ANSWER-The act or process of supporting a cause or proposal
Common qualities of a leader - ANSWER-Communication, proficiency, honesty, respect
for others, integrity, credibility, trustworthy, vision, empathy, professional, approachable.
5 levels of leadership - ANSWER-position, permission, production, people development,
peoplehood (respect)
9 Leadership Styles - ANSWER-transactional, transformational, autocratic, situational, people-oriented, participative, charismatic, laissez-faire, bureaucratic
Transactional Leadership - ANSWER-Positive actions are rewarded, negative are punished, provide vision. Steve Jobs
Transformational Leadership - ANSWER-Encourage individual success and growth, quiet leaders, lead by example. MLK
Autocratic leadership - ANSWER-A form of leadership in which the leader makes decisions on his or her own and then announces those decisions to the group. Mark Zuckerburg
Situational leadership - ANSWER-When a leader changes their leadership style based on the specific situation that is presented. (Best suited for EMS) Dwight D Eisenhower
People-oriented - ANSWER-They find their success in the success of those they mentor
and coach. Mahatma Gandhi