KOSSA Practice Items Exam Questions and Answers

KOSSA Practice Items Exam Questions and Answers Because of automobile trouble, you are going to be five minutes late for work. To notify your employer of your tardiness, you should: -Answer-Answer: Follow your company's tardiness notification policy. At your workplace, you have been assigned to lead a presentation on a new company policy. You are unfamiliar with the computer software program your boss asked you to use the presentation. How should you best handle the situation? -Answer-Answer: Locate resources about the program and research how to use it. A workplace's policies and procedures are used to: -Answer-Answer: Establish a clear set of guidelines for employees to follow. A healthy team environment will include all of the following EXCEPT: -Answer-Answer: Identical opinions on all issues. Which of the following is an example of SMART goal setting? -Answer-Answer: Have a minimum 3.0 GPA this school year. Hanna has an interview at the local bank for a teller position. What would be the most appropriate attire for her to wear for this interview? -Answer-Answer: Three piece business suit. A customer is very confrontational to you as you are attempting to check them out at the cash register. The best way to handle the situation is to: -Answer-Answer: Attempt to calm the customer down and contact your manager. Your coworker makes a comment about a blouse you are wearing. The comment makes you very uncomfortable. This is an example of: -Answer-Answer: Harassment