KOSSA Practice Test Questions with Complete Solutions

KOSSA Practice Test Questions with Complete Solutions You are really excited because your supervisor has assigned you a task that you know you can do well and independently. However, once you begin, your supervisor is checking on your progress every half hour. Your supervisor believes that your effort is not enough. She even told you that without her interventions, you will fail the task. Which of the following is the best way to succeed with your micro-managing supervisor? A. Tell your supervisor that it is very unprofessional to discourage employees from working independently. B. Ask for structure and direction about how the task needs to be developed up front. C. Decide not to volunteer to take on work or projects about which you do not feel confident. D. Stop regular communication with your boss to avoid her micro-management. - Answer-Correct Answer: B Asking for direction and structure in advance will help your supervisor to delegate more effectively by prompting him/her to communicate with you all of the information needed to complete the task with confidence. One of your colleagues constantly complains about everything at work. He criticizes how the rest of the team is not being productive. He is also constantly late and does minimal work. This is causing difficulties among co-workers. Passion, creativity, and positive attitude continue decreasing in the workplace. What is the best way to deal with this negative/toxic co-worker? A. Pay attention to your colleague's complaints with the hope that he will leave you alone. B. Complain about the complainer to your other co-workers because this will strengthen the support between you. C. Instead of focusing on what is negative about your colleague, shift your attention to his expectations for productivity. D. Ignore this type of co-worker so that, over time, he will begin minimizing his need for attention from you. -Answer-Correct Answer: C Focusing on productivity shifts the energy of the relationship towards achieving the company's goals. This approach shows professionalism and integrity. If employees continue to focus on or try to avoid their negative co-worker, they continue to enable the success of their challenging co-worker. Everyone in your department has received a new computer system except for you. A. Assume this is a mistake and speak to your manager. B. Confront your manager regarding why you are being treated unfairly. C. Take a new computer from one of your colleagues. D. Complain to Human Resources