Walmart Questions and Answers Already Graded A

Walmart Questions and Answers Already Graded A Asking questions about specific reasons why the customer is upset. Very Effective Highlighting reasons why the customer's concern is not right Very Ineffective Listening to and understanding how the customer feels about a situation. Very Effective Asking for a customer's ideas about how to best deal with the issue. Very Effective Referring the customer to a more experienced coworker. Very Effective Dropping small hints to let this coworker know his or her behavior is bothering you. Very Ineffective Talking to other employees about a situation. Very Ineffective Speaking to your supervisor about a coworker's attitude at work. Very Effective Asking your supervisor to schedule you to work with somebody else. Very Ineffective Letting a coworker know that you are bothered by his or her behavior. Very Effective Trying to find out the root causes of the coworker's bothersome behavior. Very Effective If I were to leave my job, I would wait until the company found a replacement for me. Strongly Agree If I didn't do my job well, I wouldn't feel good about myself. Strongly Agree I often doubt the usefulness of what I am being taught. Strongly Disagree I utilize feedback to develop my skills. Strongly Agree Five mistakes for every 100 customers served is an acceptable number of mistakes. Strongly Disagree I have stolen money from work. Strongly Disagree I know the answers to many questions. Strongly Agree I participate in many activities that stimulate my intellectual curiosity. Strongly Agree It doesn't take me long to know whether a job is worth keeping. Strongly Disagree. I almost never become bored with the work i do. Strongly Agree I tend to be less accident prone than most people Strongly Agree I believe feedback is essential for improving performance. Strongly Agree I have difficulty understanding abstract ideas. Strongly Disagree Many things i see at work tend to cause more problems than they solve. Strongly Disagree Nothing is wrong with taking home supplies from work now and then. Strongly Disagree I find that feedback is key for reaching my work or school goals Strongly Agree When you're getting paid for the number of customers you serve, it doesn't make sense to spend a lot of extra time worrying about quality. Strongly Disagree I frequently change the way i approach job activities Strongly Disagree I believe feedback does little to improve performance. Strongly Disagree No one is the victim when you steal from your company Strongly Disagree I become frustrated with jobs when they no longer interest me. Strongly Disagree I feel required to make changes based on feedback. Strongly Agree I ask questions that nobody else does to learn why something occurred. Strongly Agree If I'm unhappy with a job, the best thing for me to do is to quit as soon as possible. Strongly Disagree I believe that I have the ability to deal with feedback effectively. Strongly Agree I enjoy spending time to find answers to difficult questions. Strongly Agree Receiving both positive and negative feedback is important to me. Strongly Agree What is good for the organization is the concern of the supervisors, not employees. Strongly Disagree My behaviors often are not as safe as they could be. Strongly Disagree Supervisory responsibilities tend to bring out a person's negative side. Strongly Disagree I would make sure I could quit a job before i was fired. Strongly Disagree I feel it is my responsibility to apply feedback to improve my performance. Strongly Agree I have taken merchandise from work. Strongly Disagree My pay is more important to me than the contributions I make to the company. Strongly Disagree