CRCR Test Review
Important revenue cycle activities in the pre-service stage include; - ANSObtaining or updating
patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's health
plan and benefits are used to calculate; - ANSThe amount the patient may be expected to pay
after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient Access
area. Census activity is processed, Discharges are completed and correctly coded. These
activities are considered - ANSPoint-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - ANSWith a written
statement of the conversation
HFMA's patient financial communications best practices specify that patients should be told
about the types of services provided and; - ANSWho participates in providing the service, e.g.
surgeons, radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; - ANSThe
annual observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - ANSThe first statement is sent to the patient
The soft cost of a dissatisfied customer is - ANSThe customer passing on information about
their negative experience to potential patients or through social media channels
The hard cost of a dissatisfied customer is - ANSloss of future revenue
When there is a request for service, scheduling staff must first - ANSConfirm the patients key
identification information
A standardized form informing patients about the conditions that must be agreed to as part of
the agreement for the hospital to provide care is called - ANSConditions of admission
Hospitals need which of the following information sets to assess a patients financial status -
ANSDemographic, Income, Assets, and Expenses
For new patients with no MPI number - ANSA new medical record will be created by the
provider
Important revenue cycle activities in the pre-service stage include; - ANSObtaining or updating
patient and guarantor information
In the pre-service stage, the cost of the scheduled service is identified and the patient's health
plan and benefits are used to calculate; - ANSThe amount the patient may be expected to pay
after insurance.
Demographic and health plan edit failures are identified and resolved within the Patient Access
area. Census activity is processed, Discharges are completed and correctly coded. These
activities are considered - ANSPoint-of-service revenue cycle activities.
HFMA best practices call for patient financial discussions to be reinforced; - ANSWith a written
statement of the conversation
HFMA's patient financial communications best practices specify that patients should be told
about the types of services provided and; - ANSWho participates in providing the service, e.g.
surgeons, radiologists, etc.
The process of evaluating compliance with financial assistance policies involves; - ANSThe
annual observation, monitoring, and tracking of results for all best practices.
The account resolution clock begins when - ANSThe first statement is sent to the patient
The soft cost of a dissatisfied customer is - ANSThe customer passing on information about
their negative experience to potential patients or through social media channels
The hard cost of a dissatisfied customer is - ANSloss of future revenue
When there is a request for service, scheduling staff must first - ANSConfirm the patients key
identification information
A standardized form informing patients about the conditions that must be agreed to as part of
the agreement for the hospital to provide care is called - ANSConditions of admission
Hospitals need which of the following information sets to assess a patients financial status -
ANSDemographic, Income, Assets, and Expenses
For new patients with no MPI number - ANSA new medical record will be created by the
provider
