CIS Service Mapping Questions and Answers (Graded A+)

CIS Service Mapping Questions and Answers (Graded A+)
What does ITOM Standard include? - ANSWER-Discovery & Service Mapping
What does ITOM Professional include? - ANSWER-ITOM Standard + Event Management + Operational Intelligence
What does ITOM Enterprise include? - ANSWER-ITOM Professional + Cloud Provisioning and Governance
How does Service Mapping transform the CMDB? - ANSWER-Service Mapping transforms the CMDB from an inventory to a service aware dependency map
What business cases is Service Mapping trying to solve? - ANSWER-Reduce mapping efforts
Reduce mapping maintenance efforts
Reduce risk of change
Reduce MTTR
What benefit does implementing Event Management have along with Service Mapping?
- ANSWER-Service mapping provides a service aware CMDB and Event Management provides visibility into real time alerts for services
What is the difference between mapping services vs mapping dependencies? - ANSWER-Dependency maps - robust data on all relationships that might be related to a
CI
Service maps - robust data on relationships that are critical to supporting that service
What outbound port needs to be opened for the MID Server to communicate with the ServiceNow instance? - ANSWER-443
MID Server should run as what type of admin typically? - ANSWER-Local
In Service Mapping, what will cause an application to be identified as a Generic application? - ANSWER-No Pattern Identification Section matches
After executing Service Mapping discovery, you find that there is a credential error. What icon displays on the service map that represents the credential error? - ANSWER-
Yellow triangle
Which Discovery phase do authentication errors occur on? - ANSWER-Classification In Event Management, what does an Event Rule create? - ANSWER-Alert
When a Server is reclassified from Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server], what describes the process that occurred? - ANSWER-Class Upgrade
What ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping? - ANSWER-Incident Management: Mean Time to Resolve
What are the Phases of Discovery? (PCIE) - ANSWER-Port Scan
Classification
Identification
Exploration
Is Service Mapping agentless? - ANSWER-Yes
Configuration based Service Mapping means what? - ANSWER-Files are read to determine outbound connections
Service Maps map what as opposed to relationships [cmdb_rel_ci]? - ANSWER-
Endpoints [cmdb_ci_endpoint]
What is the difference between a relationship and an endpoint? - ANSWER-
Relationship - More general, broad in the type of description e.g. runs on, depends on, etc. i.e. "the what"
Endpoint - Specific port and protocol i.e. "the how"
What is an Entry Point Type? - ANSWER-Type of communication taking place between applications e.g. HTTP, LDAP, JMS, TCP
What is an Entry Point? - ANSWER-Method by which a user interacts with a service e.g.
URLs, TCP ports, etc.
What are the sections of a Pattern? - ANSWER-Identification Section
Extension Section
Connection Section
Three most common top level Entry Point Types? - ANSWER-HTTP(s)
TCP
Citrix Entry Point
Phases of Service Mapping - ANSWER-Entry Point
ServiceNow Discovery
Process Detection