ASAP PACE Certification (2024) Questions With 100% Correct Answers.

Convergent thinking - Answer-Relies on reason and logic to find the one best answer to a question Divergent thinking - Answer-Focuses on producing a broad variety of ideas Levels of Communication - Answer-1. Casual 2. Critical 3. Crucial Crucial Communication Components - Answer-Opposing opinions, high stakes, strong emotions Communication Cycle - Answer-Sender > Message > Receiver Main 3 Components of Communication - Answer-1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - Answer-10% Tone of Voice (% of meaning) - Answer-35% Body Language (% of meaning) - Answer-55% Tone of Voice Elements - Answer-Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - Answer-Eye Contact, Facial Expression, Positioning, Gestures Context Elements - Answer-Place, People, PurposeNon-Verbal Listening Skills - Answer-Don't interrupt, remove distractions, nod, mirror the communicator, take notes Verbal Listening Skills - Answer-Probe, clarify, paraphrase, reflect, encourage 4 Communication Styles - Answer-1. The Director 2. The Socializer 3. The Thinker 4. The Relator Elements of Emotional Intelligence (EQ) - Answer-Personal Competence, Social Competence