Delta FA training midterm review with complete solutions

Delta FA training midterm review with complete solutions What type of reporting system would you use to report issues such as: aircraft emergency, passenger disruption, medical emergency, or security issues? SRS What type of reporting system would you use to report issues such as: catering issues, aircraft cleanliness, flight delays, or IFE issues? FACTS An event such as a passenger illness or failure to comply with FAA regulations needs to be reported in SRS by when? Upon the completion of your rotation/pattern An event such as a passenger appearing intoxicated or smoke on board needs to be reported by when? 24 hrs of incident A form that correlates to the completion of the SRS report AirNotes A form used to gather information pertaining to a passenger involved in a medical emergency. This form facilitates the communication with flight deck and/or STAT-MD Medical Assistance Form When does Cabin is Secure take place? 5 min before departure Who does the Purser/FL need to verbally confirm "cabin is secure" with before the aircraft door is closed? Gate Agent Issues, concerns, or suggestions/comments for areas of improvement during the boarding process may be submitted in the __________ Flight Attendant Comment Tracking System _____________ is the verbal confirmation between the Purser/FL and the flight deck crew indicating all necessary tasks are complete and the aircraft is safe to move from the gate Cabin is ready for pushback What announcement directs passengers to verify all aisle armrests are lowered ? "Boarding Door Closed" When arming a door, the very first thing you do is? STOP, THINK, LOCATE the girtbar, headrest, or arming lever Arming doors and performing cross check are apart of ? All call procedure In an emergency you may need to utilize the lift and carry method for moving a pax with disabilities. If you are lifting behind a pax knees, where should the second person be lifting? Under the passenger's arms Which delta staff member is trained in service recovery for a disabled passenger frustrated with the level of service during his flight? Complaint Resolution Official Where can a non-ambulatory passenger not sit according to regulations? Exit seat The best way to assist a passenger who indicates that they are hard of hearing Speaking slowly and distinctly What is the only acceptable reason for denying service to a disabled individual according to the Air Carrier Access Act? Safety reasons An inappropriate reason to contact the CRO ? Issues regarding a disruptive or intoxicated passenger Non aspirin, adhesive bandage, antiseptic swabs and gloves Routine Supplies To see if an item has/ hasn't been reported in EFM check the ____ Cabin Discrepancy Report These can be located in the overhead bin adjacent to window exits in select MD88's Escape Ropes How do you conserve battery life on flashlight? Unscrew bottom and disconnect the wires Who does not reference the EFM? Air Traffic Control 3 main pieces of information that go onto fault reporting worksheets? 3-digit location code, 6-digit FRC code, Item description What important information should you provide to a visually impaired pax regarding the Braille in-flight booklet Aircraft type Which aircraft does not have polar gear? 767 What is the highest volume of oxygen that the PO2 tank on board is able to provide? 4 LPM A passenger accidentally set their clothes on fire while trying to conceal their smoking. What extinguisher should you use and why? Halon, it's essentially nontoxic Who should you seek instruction from when you see during preflight checks that the circuit breaker was tripped? Flight deck crew What is the maximum weight on an infant life vest? 35 lbs Where do you find the information on what equipment is located on your aircraft? OBM Which category of flotation equipment is available on a flight up to 162 nautical miles? Better Which category of flotation equipment is available on a flight beyond 162 nautical miles? Best Which category of flotation equipment is available on a flight less than 50 nautical miles? Good What type of nautical equipment is considered "GOOD"? Single lane slides and seat cushions This type of life vest can be used for adults, children, and infants and has two inflatable chambers Double-chamber This type of life vest can be used for adults, children, and infants and is single chamber with no back panel Universal What type of nautical equipment is considered "BEST"? Slide rafts & remote rafts Your responsibilities on a Red Emergency includes 1) prepare the cabin for an ___________ ___________ (landing or ditching), 2) instruct the passengers to "_________ _____ __________", and 3) anticipate an evacuation after landing. Emergency Evacuation, "Brace for Landing" What does TTSR stand for? Type of emergency, Time to prepare cabin, Special Instructions, and Repeat back Three ways to get passengers' attention before passenger briefing begins in a Red Emergency? Turn off IFE and Wi-fI, open direct view panels, turn cabin lighting to bright What are three items used to signal in ditching/water survival? Canopy, locator lights, flares What are the three S's for post evacuation strategy? Seaworthiness, Survival, Signaling What is the TUC for 45,000 ft? 15 sec What is the TUC for 30,000 ft? 2 min What is the TUC for 15,000 ft? 30 min Following decompression, the captain indicates aircraft has reached safe altitude and you remove mask. Your next step is to? Obtain PO2, check cabin, visually check lavs for passengers A passenger is experiencing tingling around joints, tingling/itching skin rash, burning pain in chest and warm sensations after decompression. What could they be suffering from? Decompression sickness A passenger is experiencing dizziness, sleepiness and fatigue, rapid/deep breathing, and bluish discoloration after decompression. What could they be suffering from? Hypoxia In preventing and treating hypoxia, ________ is key Providing oxygen Pain and other symptoms of decompression sickness should be relieved after________. Aircraft descent to 10,000 ft After mid flight incident you notice light around the edges of the boarding door. What type of decompression is caused by a leak in a seal around a door or window by a malfunctioning pressurization system? Slow Structural damage to the aircraft may occur in the case of __________decompression Rapid What signs of decompression occur during both rapid and slow? Oxygen masks revealing, signs of hypoxia Fog appearing, cold air, loud noise and ears popping are signs of what type of decompression ? Rapid What chapter in the OBM lists procedures for rapid or slow decompression ? Emergency procedures In a class A fire, what could you used if you need to act before an extinguisher is available? Non-alcoholic beverages What to do for cabin lighting/ fluorescent ballast (Class C) fire source? Turn affected light off Type of fire that is brief and usually self extinguishing Fluorescent ballast When fighting this type of fire, use of a H2O extinguisher and additional non-alcoholic liquids is recommended to cool PED battery fire Grease residue in oven is what classification of fire? Class B What change has occurred as a result of the attempted London terrorist pilot? Limit on liquids A properly declared package of small arms ammunition with a dangerous goods label would be properly placed where? Cargo area Which type of label would indicate a dangerous good? Diamond Heart pacemaker, dry ice (carbon dioxide solid), and alcohol are _________ in cabin Permitted What item is never permitted in the cabin? Self heating meals Wet-cell wheelchair batteries, LOX, strike anywhere matches, and ammunition are _______________ in cabin Prohibited What dangerous good are you likely to encounter on a trip to Miami because of outdoor activities like scuba diving? Oxygen tanks Frost, signs of leaking, odd balance, and unusual odor is a indication of ________ ________? Dangerous good At what cabin altitude will the emergency oxygen system activate automatically? 14,000 ft What color of light on call light panel indicates a passenger has pressed the FA call button? Blue Where are the max weight allowances for aircraft stowage area (closets, overhead bins, etc) indicated? Placards are attached to closets and overhead bins How are aircraft doors identified? Forward to aft, according to left or right side What is the reason for the slight delay of oxygen production in chemically-generated system? A chemical reaction is taking place to produce the oxygen True or false? Verifying "Cabin is secure" with the Flight leader is a component of the ACS agent and FL briefing False What does an amber light on call flight panel indicate ? Passenger in lavatory pressed FA call button An APU (auxiliary power unit) is a power source for the aircraft when? It is on the ground and the engines are not running Delta aircraft are equipped with what 2 types of emergency oxygen systems? Built in and chemically generated Floor proximity escape path lighting, lighted exit signs, exterior lights, and emergency light switches are components of? ELS IV equipment; diagnostic equipment, airway equipment, medications are items located in the? EEMK _________________should be worn for any type of first aid procedure? Non permeable protective gloves If the aircraft doesn't have a medical communication system, what do you do once you've notified the flight deck of medical situation and completed the MAF? Slide the MAF under the flight deck door After the medical profession has completed the EEMK usage form, you give her the bottom copy and the top copy gets nailed to ? Air Crew and Passenger Health Services Passenger Witnesses, FA witnesses, passengers involved and incident details are items that can be found in ? AirNotes Passenger demographics, vital signs, in-flight treatment, medical history, and problems/symptoms are items to include in MAF Animals trained to perform a specific function for an individual with a disability. Trained to behave in public. Trained service animal Animals trained for search and rescue, explosives detection, or other official emergency duty. Search and rescue To allow search and rescue animals in cabin, handler must provide written documentation True These types of animals are not required to be in a kennel and may accompany the customer anywhere within their allocated space including lap SVAN (trained service) ESAN(emotional support) If a person needs medical attention on the aircraft, FA's provide first aid as necessary until professional help can be arranged. Delta's First Aid Policy