CIS Service Mapping TOP TESTED MANDATORY QUESTIONS & ANSWERS 2024

What does ITOM Standard include? - Discovery & Service Mapping What does ITOM Professional include? - ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? - ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? - Service Mapping transforms the CMDB from an inventory to a service aware dependency map What business cases is Service Mapping trying to solve? - Reduce mapping efforts Reduce mapping maintenance efforts Reduce risk of change Reduce MTTR What benefit does implementing Event Management have along with Service Mapping? - Service mapping provides a service aware CMDB and Event Management provides visibility into real time alerts for services What is the difference between mapping services vs mapping dependencies? - Dependency maps - robust data on all relationships that might be related to a CI Service maps - robust data on relationships that are critical to supporting that service