CPXP Practice Exam Question and answers 100% correct 2023/2024

CPXP Practice Exam Question and answers 100% correct 2023/2024 During nurse rounding, a mother complains that the whiteboard in her childs room is not always up to date. What is the best FIRST step for the person conducting the rounding? - correct answer Apologize to the mother and thank her for this feedback. A patient, Mrs. Garza, is agitated as she reaches the registration desk late for her first appointment. After greeting Mrs. Garza, which of the following comments is BEST coming from the receptionist? - correct answer We are glad you are here, sorry you had trouble with the directions, please have a seat and we will be with you shortly A hospital received a letter from a patient attached to a patient experience survey requesting a review of the patients inpatient stay, given concerns related to lack of coordinated care among the providers causing financial hardship and stress to the family - correct answer The hospital should treat the communication as a grievance A hospital patient is extremely upset with the communication from her provider on the plan of care. What is the BEST strategy among the following? - correct answer Listen empathetically to the patient Is there a timeframe by which a grievance must be resolved? - correct answer On average, 7 days, unless informed that follow up will be provided within a stated number of days. When is a grievance considered resolved? - correct answer Patient is provided with written notice that contains the name of the organizations contact person, the steps taken on behalf of the patient, the results of the process and date. When the patient receives the letter and is satisfied with the actions taken on his/her behalf the grievance is considered resolved.