ORG4801 JAN/FEB EXAM - 2024 DUE DATE: 02 FEBRUARY 2024 Question 1 [20] 1.1 According to the case study “the change process at CBA started unintentionally”. Consider this statement and then identify and critically discuss the type of change that took place at the organisation. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) 1.2 Read the case study and then identify and critically discuss the nature of change that took place at CBA. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) Question 2 [20] 2.1 Read the case study and then critically analyse the change agency that took place at CBA. Your analysis should be informed by relevant theory and be supported by practical examples from the case study. (10) 2.2 Read the case study and then advise Signe Enkuzena, the CBA director, on the critical issues to consider when starting the change process. Your advice should be based on relevant theory and be supported by practical examples from the case study. (10) Question 3 [20] 3.1 Read the case study and then identify and critically discuss the primary data gathering method that Signe Enkuzena, the CBA director used during the diagnosis process. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) 3.2 Read the case study and then critically evaluate the change initiative at the CBA by applying the McKinsey 7S model. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) Question 4 [20] 4.1 The case study highlights that Signe Enkuzena encountered some resistance to change. However, such resistance was quickly dispelled through direct communication. Identify and discuss any two communication strategies she could adopt to deal with the resistance. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) 4.2 The people involved in a change initiative should be motivated and supported for a change initiative to succeed. Read the case study and then critically discuss how Signe Enkuzena, the CBA director, motivated organisational members to support the change initiative. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) Question 5 [20] 5.1 According to the case study, CBA made use of international experts and external consultants in driving the change initiative. Identify and discuss the factors the college leadership should have considered in selecting the interventions. Your discussion should be informed by relevant theory and be supported by practical examples from the case study. (10) 5.2 The case study indicates that CBA was accredited as a provider of management education. The college later made some significant improvements in its operations. However, it had the dilemma to sustain this growth and development in the long term. Advise the college director, Signe Enkuzena, on how the college could make the change stick. Your advice should be informed by relevant theory and be supported by practical examples from the case study.
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