ASAP PACE Certification (2024) questions with correct solutions

ASAP PACE Certification (2024) questions with correct solutions Convergent thinking - CORRECT ANSWER-Relies on reason and logic to find the one best answer to a question Divergent thinking - CORRECT ANSWER-Focuses on producing a broad variety of ideas Levels of Communication - CORRECT ANSWER-1. Casual 2. Critical 3. Crucial Crucial Communication Components - CORRECT ANSWER-Opposing opinions, high stakes, strong emotions Communication Cycle - CORRECT ANSWER-Sender > Message > Receiver Main 3 Components of Communication - CORRECT ANSWER-1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - CORRECT ANSWER-10% Tone of Voice (% of meaning) - CORRECT ANSWER-35% Body Language (% of meaning) - CORRECT ANSWER-55% Tone of Voice Elements - CORRECT ANSWER-Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - CORRECT ANSWER-Eye Contact, Facial Expression, Positioning, Gestures Context Elements - CORRECT ANSWER-Place, People, Purpose Non-Verbal Listening Skills - CORRECT ANSWER-Don't interrupt, remove distractions, nod, mirror the communicator, take notes Verbal Listening Skills - CORRECT ANSWER-Probe, clarify, paraphrase, reflect, encourage 4 Communication Styles - CORRECT ANSWER-1. The Director 2. The Socializer 3. The Thinker 4. The Relator Elements of Emotional Intelligence (EQ) - CORRECT ANSWER-Personal Competence, Social Competence Personal Competence (EQ) Elements - CORRECT ANSWER-Self-Awareness, SelfManagement Social Competence (EQ) Elements - CORRECT ANSWER-Social Awareness, Relationship Management Self-Awareness (EQ) - CORRECT ANSWER-Understand your own emotions Self-Management (EQ) - CORRECT ANSWER-Managing your own emotions and behaviors Social Awareness (EQ) - CORRECT ANSWER-Identify and understand the emotions of others Relationship Management (EQ) - CORRECT ANSWER-Manage interactions with others successfully Prescriptive Feedback - CORRECT ANSWER-Offer a solution for the problem - what they can do different next time Descriptive Feedback - CORRECT ANSWER-State what didn't work and why - no judgement, stick to the facts Receiving Positive Feedback - CORRECT ANSWER-Accept it, show gratitude, make note Receiving Negative Feedback - CORRECT ANSWER-Listen, clarify, manage emotions Constructive Conflict - CORRECT ANSWER-Can lead to better decisions, more creative problem solving and stronger relationships Destructive Conflict - CORRECT ANSWER-Creates negative outcomes - broken relationships, decreased productivity and harms reputation