HCA100 EXAM - Interpersonal Communications

HCA100 EXAM - Interpersonal Communications Maslow's Hierarchy of Needs - ANSWERLevel 1 = Physiological Needs Level 2 = Safety and Security Level 3 = Relationships, Love and Affection Level 4 = Self Esteem Level 5 = Self Actualization Why do we communicate? - ANSWERSo that our physical needs, identity needs, social needs, practical needs are met. Principles of Communication - ANSWERCommunication is transactional, is intentional/un-intentional, has content, has a relation dimension, is irreversible, is unrepeatable. The 7 Elements of Communication - ANSWERSource, Encoding, Message, Channel/Transmission, Receiver, Decode and Feedback. The 3 Care Provider Values - ANSWERWarmth, Respect, and Empathy. Dyadic Communication - ANSWERAn exchange of information between two people. Ethnocentrism - ANSWERBelief in the superiority of one's nation or ethnic group. Quantitative communication - ANSWERAny interaction between two people. (Dyadic) Qualitative communication - ANSWERAn interaction in which people treat one another as unique individuals regardless of the context in which the interaction occurs or the number of people involved