Application Portfolio Management Service Now ALL SOLUTION LATEST EDITION 2024 SOLUTION 100% CORRECT AID GRADE A+

With APM, you can address business challenges such as (5): -Redundant applications for similar functions -Increasing cost of owning and maintaining applications -Increasing demand to upgrade the existing applications for new functions -Conflict between in-house legacy applications and that of the vendors -Inadequate performance because of outdated applications Overcome business challenges with these APM processes (4): -Classify -Measure -Analyze -Plan APM uses the following Key Solutions (4): - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications Add-on plugins, available on subscription (3): -Performance Analytics - Content Pack - Application Portfolio Management [] -Performance Analytics - Content Pack - Application Portfolio Management and Change Management [e_request] -Application Portfolio Management, Performance Analytics - Problem Management [em] APM activates the following related plugins if they are not already active (3): -Project Portfolio Suite with Financials [cial_planning_pmo] -Fiscal Calendar [l_calendar] -Tree Map [ap] The following plugins are required for specific features in APM module (2): -Business Planner [ess_planner] -Domain Support - Domain Extension Installer plugin (IS THIS RIGHT?) Thought it was bubble chart Tables Installed with APM -Application Bubble Chart [apm_bubble_chart] -Application Service Risk [sn_apm_tpm_business_service_risk] -Application Category [aom_application_category] -Application Family [apm_application_family] -Indicator [apm_metric] -Indicator Score [apm_app_indicator_score] -Scoring Profile [apm_application_profile] -Profile Indicator [apm_application_profile_indicator] -CI Score [apm_app_score] -Business Application [cmdb_ci_business_app] -Application Service Software Model [sn_apm_tpm_service_software_model] -Goal Contribution Target [goal_contribution_target] -Demand Action [apm_idea_action] -Risk Parameter [sn_apm_tpm_risk_parameter] Risk Parameter Score [sn_apm_tpm_risk_param_score] Software Model Risk [sn_apm_tpm_software_model_risk] Roles Installed with APM sn__user = Access to create/update applications, view landscape, and roadmap sn__admin = Create or Update Application records and access administration activities sn__analyst = Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages. Application Classifications Classifying applications into groups and categories. Identify relationships and redundancies between the applications more easily. Build a complete applications inventory and map the apps to the business functions Application Classification Attributes(5): all require apm_admin to create/edit -Application Category (mandatory) = grouping attribute which can be used to make application rationalization decisions. -Category Group (optional) = Grouping attribute used for filtering and reporting app categories -Application Family (Optional) = Group applications by the manufacturers classification of their products into various suites -Business Process (Optional) = primarily used for filtering and reporting -Software Model = Specifications of software such as manufacturer, version, release date, and end of life date. Business Process/Capability Hierarchy An ordered grouping of business processes in a hierarchical fashion. For example, L0 and L1 processes. Demand Action Strategic decisions that you want to execute for an application. T/f: Email notifications are inactive by default. True Business Capability The ability of an organization to do its business activity successfully and fulfill its business goals T/f: For business applications you can create only one scoring profile False, you can create multiple T/f: For business capabilities you can create only one scoring profile True What are the two types of relationships between Business Capabilities and Business Applications Provides By::Provides Provides::Provides by What role is required to create a business capability sn__admin Conditions to update or delete a capability: -When you add a capability, the level of the new capability in the hierarchy is automatically assigned based on the level of the parent capability that is attached. -If a parent capability is updated in the hierarchy, then the levels of all its child capabilities are recalculated. Otherwise, a capability can only be updated of its name, description, or parent. -While adding or updating a capability the total number of levels cannot exceed more than six in the hierarchy. For example, the levels can be from 0 to 5, where 0 is the root level. -You can delete capabilities that are at the leaf node level only. Or, a capability that does not have a child capability of its own. -Do not create circular relationships. In creating a parent capability, a child capability cannot be its parent. Personas governing capability based planning (3): Business Owner: Importance is to perceive the existing capabilities and work out strategies to identify the areas that need investments to plan for better allocation of expenses on projects Application Portfolio Owner: Importance is to identify those capabilities that impact your business applications and address them, so that they business applications function effectively. Capability Planner: Needs to establish capabilities in the light of the industry norms of applying procedures that have been termed as best practice, being most effective and yielding best results. What role is required to use the Capability Map sn__analyst What is a Business Application Software that is used by business users to perform a business function. It is a CMDB CI class What role is required to create a Business Application apm_user What is APM Application Portfolio Management is a framework for managing enterprise Business Applications and software-based services 3 Problems with organizations looking to do APM 1. Too many applications to Maintain and Support 2. Technical Gaps Supporting Business Capabilities 3. Identifying Technology Risks (in terms of what software supporting those applications may be coming to End of Life) 2 Challenges within APM 1. Lots of different applications between teams 2. Different Applications to track the portfolios Strategic Portfolio Management (SPM) tools are essential to digital transformation and ServiceNow just debuted as a leader in a new Forrester SPM Wave report. Might be asked about this ServiceNow is the only vendor to provide all (PPM, APM, Agile) in a single platform What do Enterprise Architects do They take a companies business strategy and define and IT systems architecture to support that strategy. They must understand a company's business and be able to dive deeply into tech issues. APM Personas IT Leadership Enterprise Architects IT Operations Application Owners could be more... including periphery parties (audit, compliance) What are the 4 increasing levels of maturity that we can break the Application Portfolio Management journey into Level 1 - Applications under management Level 2 - Basic Rationalization Level 3 - Advanced Rationalization Level 4 - Continuously Optimized Portfolio 5 Steps of the rationalization approach 1. Identify 2. Measure 3. Evaluate 4. Decide 5. Take action The three main navigation starting points in APM 1. The Application Portfolio Management Portal 2. The Application Portfolio Management Dashboards 3. The Business Planning Portal TOGAF? The Open Group Architecture Framework: A framework for enterprise architecture that provides an approach for designing, planning, implementing, and governing an enterprise information technology architecture. What are the 4 levels of TOGAF? Business Application Data Technology Which models of TOGAF do the current implementation of ServiceNow's APM align to? Business Application Technology *ServiceNow plans to add Data Architecture in a future version of APM IT Business Management Suite IT Financial Management APM PPM Agile Dev Service Management More: -Cost Management -Demand Management -Enterprise Release Management -Personal Task Manangement -Resource Management -Software Development Lifecycle -Test Management -Time Card Management -Rate Model Elements of the ServiceNow Platform that integration with APM -Service Management (INC, PRB, etc) -IT Business Management -Customer Service -ITOM -Security Operations -Base ServiceNow Platform (Workflow, knowledge base, etc) In the ServiceNow framework, what is Technology A specific software model deployed to create a business application Which table links the The Application Services (Service mapped) to the underlying technologies? Application Service Software Models table Four main stakeholders in APM -IT Leadership -Enterprise Architects -IT Operations -Application owners These are also the personas that would match the right people to engage for a process workshop What are the two limitations of activating PA on instances that do not have licensed PA? -You cannot create new indicators -You cannot collect data older than 180 days Steps to the APM Guided Setup -Application Classifications -Users and Roles -Application Assessment -Capabilities, Applications, and Business Service Inventory -Reports and Dashboards -Technology Portfolio Management -Scheduled jobs -Community of Practice Guided Setup: Application Classifications The grouping of Applications based on their functionality Guided Setup: Users and Roles Provides access to the instance, and facilitates automated processes, such as auto assignment of tasks Guided Setup: Application Assessment The indicators you set up here will allow you to assess the usability, cost, quality, performance, and risk of applications. Guided Setup: Capabilities, Applications, and Business Services inventory An itemized catalog of the enterprise business applications Guided Setup: Reports and Dashboards Enable you to get the current status of application data in a graphical format CONTINUED..