CPXP Exam Questions with Complete Solutions

CPXP Exam Questions with Complete Solutions Patient Experience definition (Beryl Institute) - Answer-The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - Answer-Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patients use in choosing healthcare? - Answer-1- Cost 2- Quality 3- Service transformational leadership - Answer-inspiring and championing followers to make the best decisions so that they might become leaders Mission, Vision, Values - Answer-Mission: why we are here Vision: where we aspire to go Values: the rules we live by Circle of Growth - Answer-Employee loyalty leads to Customer loyalty leads to Increased Profits leads to Investment of Profits in Staff Development Possible lifetime value of a patient to a hospital - Answer-$200,000 Cultural Competence - Answer-a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. *one of the main factors needed to close the disparities gap in healthcare REGARDS of diversity - Answer-Race Ethnicity Gender Age Religion Disability Sexual orientation