CSA-ServiceNow Questions and Answers Graded A+

CSA-ServiceNow Questions and Answers Graded A+ NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms UI Pages NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categories B. Maintain Items C. Content Items D. Items Maintain Items Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:06 / 0:15 Full screen NO.3 Which term refers to application menus and modules which you may want to access quickly and often? A. Breadcrumb B. Favorite C. Tag D. Bookmark Favorite NO.4 Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? A. report B. workflow C. event D. task task O.5 Which of the following are a type of client scripts supported in ServiceNow? (Choose four.) A. onSubmit B. onUpdate C. onCellEdit D. onLoad E. onEdit F. onChange G. onSave onSubmit onCellEdit onLoad onChange NO.6 What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically A formatter is a set of conditions applied to a table to help find and work with data A formatter is a form element used to display information that is not a field in the record NO.7 Which one of the following statements describes the contents of the Configuration Management Database (CMDB)? A. The CMDB contains data about tangible and intangible business assets B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics D. The CMDB contains ITIL process data pertaining to configuration items The CMDB contains data about tangible and intangible business assets NO.8 Which one of the following statements describes the purpose of a Service Catalog workflow? A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups NO.9 Which of the following statement describes the purpose of an Order Guide? A. Order Guides restrict the number of items in an order to only one item per request B. Order Guide provide a list of guidelines for Administrators on how to set up item variables C. Order Guide provide the ability to order multiple, related items as one request D. Order Guides take the user directly to the checkout without prompting for information C. Order Guide provide the ability to order multiple, related items as one request NO.10 Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? A. Form B. List C. Dashboard D. Timeline C. Dashboard NO.11 What is a Dictionary Override? A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue D. A Dictionary Override sets field properties in extended tables D. A Dictionary Override sets field properties in extended tables NO.12 Record numbers have to be manually incremented A. True B. False B. False