CCHP FINAL STUDY GUIDE EXAM QUESTIONS WITH SOLUTIONS

CCHP FINAL STUDY GUIDE EXAM QUESTIONS WITH SOLUTIONS keywords in the definition of culture - ANS accepted or familiar stages of health communication model - ANS 1. planning and strategy development 2. developing & pre testing concepts, messages, & materials 3. implementing the program 4. assessing effectiveness & making refinements paralanguage - ANS language without the words proxemics - ANS perception and use of interpersonal and personal space nonverbal communication - ANS communication using body movements, gestures, and facial expressions rather than speech concepts representative of all cultures - ANS - paralanguage - proxemics - nonverbal communication - cultural knowledge comes from dialogue CLAS standards (definition) - ANS national standards for providing culturally & linguistically appropriate services in health care what are the CLAS standards - ANS - provide language assistance services - individual must be made aware that services are available - competent providing language assistance - health related material in patient's preferred language historical perspectives - ANS - misunderstanding & mistrust lead to conflict - people label those of another nation as one thing - individuals within cultures need to be viewed as wholes and made of their own diverse parts below basic health literacy - ANS indicates no more than the most simple & concrete literacy skills (~14%) basic health literacy - ANS indicates skills necessary to perform simple & everyday literacy activities (~22%) intermediate health literacy - ANS indicates skills necessary to perform moderately challenging literacy activities (~53%) proficient health literacy - ANS indicates skills necessary to perform more complex and challenging literacy activities (~12%) majority of population has what health literacy level? - ANS intermediate (53%)