Correction Officer Chapter 2 Communication Questions and Answers 100% Pass

Correction Officer Chapter 2 Communication Questions and Answers 100% Pass The primary function of communication is - Answer ️️ -- To facilitate the interaction between persons to initiate some form of action Interpersonal Communication involves - Answer ️️ -- The exchange of ideas - Massages - Information between two or more people through - speaking - writing or - Behavior to affect some kind of action. Correction Officer must plan interactions by following these basic elements of communication - Answer ️️ -- Constructing the massage - Conveying the massage via verbal nonverbal telecommunication or written format to the person or group to whom it is intended. - Allowing time for the person or group to receive and understand the massage - Gauging whether one has receive an appropriate response or change in behavior from the person or group to whom the massage was addressed Nonverbal Communication is very important when officers interact with inmates visitor and staff they give and receive countless nonverbal signals - Answer ️️ -- The behavior may include gestures - Facials Expressions - Methods of eye contact - Postures whether Seated or Standing that send a strong massage - Officer may may observe that an inmates verbal expression are inconsistent with his or her facial expression - Postures or other nonverbal cues Nonverbal communication - Answer ️️ -- Should reinforce or complement verbal communication A Nonverbal Cue is - Answer ️️ -- The used of posture - Facial expression and body movement to communicate - as opposed to speaking or writing - nonverbal cues will help an officer analyze an inmates responses - Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may indicate anger rage or irritation Each situation must be addressed - Answer ️️ -- Individually - Various cultural - social considerations must be taken into account before interpreting nonverbal cues Barriers may result in miscommunication between - Answer ️️ -- Sender and Rece