Exam 1 - Chapters 1, 2, 3, 4, & 14 2024/2025 updated Questions And Answers 100% correct Verified

resident manager the manager in a large hotel who is directly responsible to the GM for the property's operating departments line departments Hotel divisions in the "chain of command" that are directly responsible for revenues (such as front office and food and beverage) or for property operations (such as housekeeping and the property operation and maintenance departments) staff departments Hotel divisions that provide technical, supportive assistance to line departments. Examples include the purchasing, human resources, and accounting departments defect used in quality management to describe a cost that is incurred which does not yield value for the guest overbuilt The condition that exists when the number of hotel guest rooms available exceeds the rooms demand of travelers Market Segmentation efforts to focus on a highly defines group of travelers data mining using technology to analyze guest related data to make better marketing decisions