Chapter 3: The Hotel General Manager 2024/2025 updated Questions And Answers 100% correct Verified

General Manager (GM)The traditional title used to identity the individual at a hotel property who is responsible for final decision making regarding property-specific operating policies and procedures; also the leader of the hotel's management team Investor relations (owner relations)All communication between the GM and those who actually own the hotel property FF&EFurniture, fixtures, and equipment utilized by a hotel to service guests Executive committee (EOC)Those members of the hotel's management team (generally department heads) responsible for departmental leadership and overall property administration Radio Frequency Identification (RFID)An RFID device serves the same purpose as a bar code or magnetic strip, but does os by communication scanned information electronically. RFID applications in the hotel industry include locking systems as well as guest charge card purchase and payment systems Hotel Management Team Members and Responsibilities (Figure 3.1)Management Team Members: Assistant GM (AGM): Tasks as assigned by the GM Controller: Accounting for hotel assets and liabilities