FBLA INTRO TO BUSINESS PROCEDURES test with complete verfied solutions 2024 latest update.

A sales clerk entering details of a customers order is an example of... Processing information In some companies some office workers Perform a wide variety of tasks, focus on a few specialized tasks, and perform only administrative support tasks Brainpower Read More 0:00 / 0:00 Maintaining calendars is an example of Managing information Proficiency with a spreadsheet program is needed by workers who perform Data processing activities The US government publication that discusses the major occupations in the country is The Occupational Outlook Handbook An employee who is dependable and trustworthy exhibits Reliability Personal computers are a part of which major category of computers? Microcomputers Types of transmission carriers •Fiber-optic cable •Twisted-pair cable •Coaxial cable Software and hardware designed to prevent unauthorized users from gaining access to a computer or network Firewalls What is an information system composed of? •information technology and resources •procedures used to process information •people What is a well written business message like? It is clear, concise, courteous, complete, and correct Attitude that will improve listening skills Wanting to learn Types of visual aids: •pictures •graphics •charts Ways to prepare for a presentation: •prepare notes •videotape your presentation •review all visual aids •prepare the meeting room Document that provides information and authorization to make a payment Voucher Special check written by a bank on its own funds Cashier's check Commissions can be based on •price of items sold •number of items sold •number of items produced An organized workspace will : •increase productivity •make finding files easier •help prevent accidents Preventive maintenance •should be performed by an employee or service technician •can extend life of office equipment All office workers should learn: •evacuation plans for the office building •emergency telephone numbers •location of first aid supplies •how to report potential safety hazards Airline schedule may be obtained by •calling an airline •at ticket counters in an airport •accessing an airline website Removing a record from the file and recording the pertinent information Charging out records What does a cross reference sheet for a record contain? •the name of subject under which the record was cross-referenced •location of the record in the files Storage media used for information stored outside the internal memory of a computer is referred to as •auxiliary storage •secondary storage What should be considered when closing an image processing system? •employee training •number of employees who will use the system •costs to implement and maintain the system Electronic Databases •can search thousands of record in only a few seconds •accessible to many employees via a computer network Annotating a Letter Write comments related to the content on a letter for a supervisor or coworker Routing a Letter Distribute a letter that more than one person in the company should read When opening mail for supervisors or coworkers you should not: Open envelopes marked PERSONAL or CONFIDENTIAL If you require proof of delivery for a letter use Certified mail Way to control long distance telephone calls: Use direct dialing most of the time On a resume Your contact information should be listed clearly at the beginning of the document Following an interview as a job applicant: •write a thank you letter to the interviewer •write notes about the interview and the people you talked with in your job search diary Personality The combination of characteristics, patterns of behavior, and attitudes that distinguish one individual from another Provides income for eligible persons who have been dismissed from their job: Unemployment insurance Strategy to resolve conflict at work: Determine the real or underlying problem causing the conflict