Summary Principles of Management IIA Chpt.15 - Control

Principles of Management IIA by ProfessorBurgerQueen



Control

- Control is a process of establishing performance standards, monitoring said
standards, and taking corrective action when necessary to ensure the achievement
of organisational goals

- It is a management process of monitoring the actual employee performance against
set standards to optimise organisational goal achievement and overall performance


Types of Control

- Preventative control
- Concurrent control
- Post control


Sources of Control

- Stakeholder control
- Organisational control
- Group/team control
- Individual self-control


The Control Process

- The process is aimed at detecting and eliminating or reducing deviations from an
organisation’s established standards
- Define the subsystem and key characteristics
- Set performance standards for control
- Collect information and measure the actual performance
- Compare performance against set performance standards
- Evaluate and correct problems, if required


Creative Effective Controls

- The cost-benefit model
- Managers must consider trade-offs when choosing the amount of
organisational control to use. One way is to conduct a cost-benefit analysis by
asking:
- What is the desired behaviour
- What is the cost and benefit of the desired behaviour
- What is the cost of the alternative control measure