NC BLET LE Communication & Information Systems | Questions with 100% Correct Answers | Verified | Latest Update 2024

Every caller, whether emergency or non-emergency must be viewed as a ? - Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ - Protect and serve telephone etiquette - Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility - dealing with a variety of people from many different backgrounds and needs will take a lot of skill and practice Empathy - NOT SYMPATHY Understanding and the ability to openly perceive the callers need- NOT to share in his emotions Professionalism - Just because your in a field that is identified as professional doesn't mean you are automatically qualified as a professional You (WE) represent _____________ to the caller? - HELP First impressions (just something to remember) - Discard you