Communication Skills MPTC Questions with 100 % correct answers | verified

active listening - Combination of body language,questioning and summerizing apprearance - First impression High,weight,clothing,hairstyles tattoos physical traits of booths citizens and police contact officer - Maintain position 1 Conducts all the talking,interviews,pat frisk arrest, take notes, radio talk Social proximcs - 4-12 feet apart, faimlier with one another do-workers Physical obstacles - Body language, eye contact, posture, can create barriers Ex- wearing sunglasses when communicating by phone or while talk with person with disabilitys De-escalation Strategies - Maintain distance, don't touch Appropriate facial expression Approximate volume and candence Active listing allow to vent No toxi statements So control Be prepare to take action Strategies of Negotiation - Listen,don't not interrupts Stay positive Be flexible Use incentives No unnssary riskNo solution- reframe problem and find me one Reach agreement Different cultures - Ethnicity- race or large group of people who share custom religious Culture-beliefs of group of society Diversity- state of having people of different cultures in group Oversimplifying - Generalizing with out explaining why Must seek clarification when needed and the specific hen communication Ambiguity - Vague words more likely to confuse lead to misinterpretation Officers must be clear Ask questions to gather/clarify questions