PGA 3.0 Level 2 Test 2023 Questions and Answers with 100% Complete and Verified solutions

What department is considered the core business unit? - CORRECT ANS golf operation From a functional perspective, a vendor is what kind of resource? - CORRECT ANS financial resource What must exist for a facility to have a positive culture? - CORRECT ANS resources What would a typical organizational chart of a golf operation show? - CORRECT ANS staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - CORRECT ANS size of facility and number of resources Staff is considered a tangible resource? - CORRECT ANS true What intangible resource is key to enabling and facilitating peak performance? - CORRECT ANS culture How can facilities foster a positive culture? - CORRECT ANS open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - CORRECT ANS true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - CORRECT ANS true What should a manager consider when determining the number of employees needed to run an operation? - CORRECT ANS human resources it will take What is the advantage of asking open-ended questions during the interview process? - CORRECT ANS lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - CORRECT ANS false What is the first step in acquiring a new technology-based system? - CORRECT ANS assess facility needs Why should employees be involved in creating and revising policies or procedures? - CORRECT ANS encourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - CORRECT ANS true What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - CORRECT ANS brand Pace of play policies are an effective means for controlling the demand curve for the use of perishable tee times - CORRECT ANS true What does yield management allow? - CORRECT ANS allows facility to maximize the total number of rounds available each day What term would be considered an important metric for monitoring performance against budget? - CORRECT ANS variance What can yield management predict? - CORRECT ANS demand What is the formula for developing a yield management report for a given period? - CORRECT ANS rounds played/potential rounds x 100 = yield% Why is monitoring performance considered a two-part process? - CORRECT ANS metrics and staff service quality