Vivint Sales Knowledge Questions With 100% Correct Answers.

the sales cycle - 1. prospecting 2. qualifying 3. presenting 4. overcoming objections 5. closing three items people make buying decisions on - 1. credibility 2. emotion 3. logic two things everyone can control - attitude and effort prospecting - finding potential customers, credibility is key which stems directly from preparation and planning qualifying - tells you which direction to take the sale, customers are more likely to buy your product if you can paint a picture of how your product satisfies what's important to them every door approach begins with these 3 objectives - 1. breaks customers preoccupation 2. begins qualifying 3. gets you in the house presenting on the door - talk about benefits over features. features are facts about products where benefits are what features will do for the customer 1. emotion - if presentation is too emotional, the emotional plays will take away the customers attention from the sales presentation 2. fear of loss - people are more afraid of being manipulated by the salesman than they are excited to get a new top of the line productpresenting in the home - in order to create emotionally motivating presentations we want to rely on concreteness and good transitions steps to overcoming an objection - 1. agree with the customer 2. restate the concern 3. give a solution 4. share an example or an anecdote 5. transition closing - customer must find true value in the product ABC's, use your power lines strategically track your statistics, where you are at in the sales cycle