CVA Exam Questions and Answers All Correct

CVA Exam Questions and Answers All Correct A good way to determine the best service for your clients is by: - Answer-better understanding them by asking questions and effectively listening to their responses. When dealing with clients, which of the following do you not want to do? - Answer-Treat every client the same. Because the doctor actually examines their pet, clients feel that interaction influences them more than interaction with other staff members. T/F - Answer-False Fill in the blank, "They don't care how much you _______, until they know how much you care". - Answer-Know. Why is the location of the veterinary hospital important? - Answer-Convenient & saves time Most clients say the yellow pages were their main source of referral. T/F - Answer-False Employees working in the veterinary field see the exact same situation every day. T/F - Answer-False When working in a veterinary hospital, 'adjusting to change' is important. Which is an example of that? - Answer-New Drugs/Medications & Working with different veterinarians The number one cause of a person's failure to perform is the inability to ______________. - Answer-Follow instructions. Professionalism is largely based on: - Answer-Appearance & behavior Record keeping is ___________ responsibility. - Answer-The receptionists, veterinarians, and vet tech You are responsible for __________ safety. - Answer-The animal, your own, and coworkers Teamwork only applies to those individuals that work as technicians. T/F - AnswerFalse; it applies to everyone What makes good teamwork? - Answer-Being helpful, sticking together, and anticipating the needs of others There is no need to be a "people person" when working in the veterinary field since the patients are animals. T/F - Answer-False; at the end of every leash there is a person Doing "a little bit more' for customers provides a excellent customer service. T/F - Answer-True Clients that rely entirely on your confident recommendations behave in such a manner because... - Answer-they are unable or unwilling to make the decision on their own. What is a client's greatest single expectation with regard to staff? - Answer-Keeping your word. A _______ reputation spreads quicker than a _______ one. - Answer-bad, good The front of an animal is referred to as? - Answer-Anterior The term that refers to the middle or midline is? - Answer-Medial. The directional term "caudal" indicates what when referring to a pet's anatomy? - Answer-Toward the back or tail of the animal When asked to place an animal in a "lateral recumbent position", you should place it - Answer-On its side, away from the midline A prefix is a word element that is attached to the ____________ of a word. - AnswerFront. Hyperthermic refers to? - Answer-Above normal temperature. The prefix "Brady" means the opposite of which other prefix? - Answer-Tachy If the veterinarian asked you to give a pet a "subcutaneous injection", where would you place the needle? - Answer-Under the skin The musculoskeletal system includes which of the following? - Answer-Muscles, bones, and joints Which of the following words refers to the liver? - Answer-Hepato. What body system & part does "entero" refer to? - Answer-The digestive system / the intestines If a pet was diagnosed with "osteosarcoma", what body part does it have cancer in? - Answer-The bone The suffix "-ectomy" refers to? - Answer-To cut out. The suffix "-osis" refers to? - Answer-A condition of the organ. What instrument would a veterinarian use to view inside an animal's stomach? - Answer-Gastroscope An example of a word terminal would be? - Answer--ic or -ia Name a potential hazard found in a storage area. - Answer-Hazardous chemicals, large boxes, and heavy boxes When lifting, hold objects _______________. - Answer-Close to your body. A cat scratch isn't considered an injury. T/F - Answer-False If a clinic has more than ___________employees, they need to post the form 200. log of occupational injuries and illnesses. - Answer-10 OSHA stands for? - Answer-Occupational Safety and Health Administration The _________ is responsible for their health by following safe work practices. - Answer-Employee. Client animals should be ____________ other animals while waiting in the reception area to be seen by the veterinarian. - Answer-Kept separate from. Never attempt to break up a dog fight with your ___________. - Answer-Hands. The doctor will typically suggest the owner restrain their animal. T/F - Answer-False Muzzles are usually painful to the pet, and should be avoided. T/F - Answer-False When picking up a dog, control the dog's ____________. - Answer-Head Removing a cat from a cage is best done using a ________. - Answer-Towel. A ___________ is a disease causing bacteria or virus. - Answer-Pathogen. Treat all biological samples ___________. - Answer-As if infected.