Hotel Lodging FINAL EXAM QUESTIONS AND ANSWERS (Graded A)

Hotel Lodging FINAL EXAM QUESTIONS AND ANSWERS (Graded A) A guest's perception of the relationship between what was paid for a hospitality product or service relative to what was received for the payment is called - Ans ️️ -value. Which answers the question "What do we want to create? - Ans ️️ -Vision. Which is the act of granting employees the authority (power) to make key decisions within their areas of responsibility? - Ans ️️ -Empowering. Which tool clarifies how a hotel will add value for guests, employees and others? - Ans ️️ - Mission. Which is a universal need of all hotel guests? - Ans ️️ -Clean drinking water. Employee guest ratio is typically calculated as the number of hotel employees relative to the - Ans ️️ -number of rooms sold in a hotel. As hotel guest expectations increase, hotels can typically - Ans ️️ -increase their prices. A 150-room hotel employs 30 workers. What is this hotel's employee to guest ratio? - Ans ️️ - 1:5 Which is a tactic, process, or program used by a hotel that is desired by guests but not offered by the hotel's competitors? - Ans ️️ -Competitive edge. Which is the initial step hotel managers take in developing and implementing a quality service system in a hotel? - Ans ️️ -Consider the guest being served. Cross-functional teams are made up of hotel employees - Ans ️️ -from different departments. When they engage in benchmarking hotel managers seek to find - Ans ️️ -best industry practices. Which is the final step in ensuring the consistent delivery of quality service? - Ans ️️ -Evaluate and modify service delivery systems.