Lean IT Foundation Questions with 100% Correct Answers

Agility Correct Answer Increasing this means being more able to adapt to customer value requirements. Andon Correct Answer Literally, this is a signal. One of the principal elements of the Jidoka quality-control method pioneered by Toyota as part of the Toyota Production System and now part of Lean. It gives the worker the ability, and empowerment, to stop production when a defect is found, and immediately call for assistance. Batch and Queue Correct Answer A Push production model where products are created before customer demand and in a certain quantity at production cycle. After production the products are stored (queued) in stock until the customers demand is received. Behavior and Attitude Correct Answer The way people think and act. Cause and Effect Diagram Correct Answer See Fishbone diagram. Change Over Time Correct Answer Time needed to reconfigure a device between two units of work Common cause variation Correct Answer Sources of variation in a process that are inherent to the process, also referred to as noise. Continual Improvement Correct Answer Ongoing process in an organization with the objective to find, resolve and share solutions to problems. The objective is achieve perfection, in other words to improve value streams, product and customer value. A philosophy of frequently reviewing processes, identifying opportunities for improvement, and implementing changes to get closer to perfection. Cost of Poor Quality Correct Answer Examples of this are: claims, fines and loss of customer confidence. Critical to Quality (CTQ) Correct Answer An attribute of a part, assembly, sub-assembly, product, or process that has a direct and significant impact on its actual or perceived quality. Customer Correct Answer The person or group of people who use your product or service OR the person next in line in the value stream. Customer Value Correct Answer A person who buys, uses or derives value from a product/service. Only the ultimate customer defines value. The person 'next in line' is referred to as a 'partner in the value stream', or an 'internal' customer. A capability