GTCC CH ANNUAL REFRESHER TRAINING EXAM QUESTIONS AND ANSWERS

Closed accounts may be reinstated as a _____________ account Restricted It is not permitted to make unauthorized charges to "use up" a credit True Reduced payment plan is a written agreement b/t cardholder and bank. It provides an alt to Salary Offset True Standard Travel Cards must be deactivated when not in a travel status False When the account is late between day 60 and 120, unless full payment is made on the account, it will be closed and unusable. True Refresher training and a newly signed Statement f Understanding (SOU) is required every ________ years. Three The Travel Card Program improves DON cash management at all levels while enhancing individual unit readiness by using a widely accepted commercial bank issued charge card. True Which statement is NOT true regarding Mission Critical status? Mission Critical status period cannot exceed 180 days Check the GSA SmartPay® Website for the most up to date information on state taxes for lodging when you use GTCC True Late fees apply after ____ days 75 days If bank statement includes a questionable charge, the Cardholder should attempt to resolve the issue by contacting the _______________ first. Merchant If you receive an email or phone call requesting information about your Travel Card, you may provide the card number, but should not provide your Social Security Number. False If your card is lost or stolen, immediately contact the Citibank System Support Help Desk and your APC. True When you receive your Travel Card, you should: All of the above Do Not Strand is a policy that allows Citi's customer service to temporarily activate an account that has been deactivated or suspended in order to ensure return travel to the traveler's duty station. True Which statement is NOT true regarding your Travel Card payment? <input missing -- sorry.> Cardholders should endeavor to charge expenses rather than use a cash advance, whenever feasible. True