WGU D322 - Introduction to IT Section 7: Business of IT Exam Graded A+

WGU D322 - Introduction to IT Section 7: Business of IT Exam Graded A+ IT governance - ANSThe systems of processes that ensures the effective and efficient use of IT to enable an organization to achieve its business goals and add value to key stakeholders in an organization. IT Functions - ANS1. Communication 2. Data Collection and Management 3. Information Security and Management 4. Consumer Relationship and Management 5. Process Improvement IT Function - Communication - ANSIT enables organizations to communicate by phone, email, video conferencing, social media, and many others. IT Function - Data Collection and Management - ANSIT Systems allow an organization to collect, store, manage, and use vast amounts of information. IT tools take raw data and convert it into information for analysis. IT Function - Information Security and Management - ANSThe IT department keeps the company's data secure. (Data leaks lead to fines and regulatory action but they can also damage an organization's reputation and business). IT Function - Consumer Relationship and Management - ANSIT is being used to improve how organizations interact with their customers. e.g., CRMs CRMs (Customer Relationship Management Systems) - ANSTrack and organize every interaction a company has with current and potential customers, providing data about customers' needs, wants, and behaviors