com-120 final (chp. 8 - chp. 12) Study Guide with Complete Solutions

com-120 final (chp. 8 - chp. 12) Study Guide with Complete Solutions Listening, as defined in your textbook, is broadly defined to include the written word. - Correct Answer True Much of the advice people offer on listening is __________. - Correct Answer overly simplistic Interpersonal listening is defined as the process of __________ and responding to others' messages. - Correct Answer receiving Insulated listening is almost the opposite of selective listening. - Correct Answer True How do a supporting listening response and an evaluating response differ? - Correct Answer An evaluating response is more directive and less reflective Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world. - Correct Answer False A task orientation listening style is effective because it focuses on the other person's feelings. - Correct Answer False Although we're capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute. - Correct Answer 100; 140 Listening accuracy suffers when listening to multiple sources at the same time. - Correct Answer True Listening is an automatic and involuntary process. - Correct Answer False A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening. - Correct Answer hearing