Genesys Cloud Reporting & Analytics questions with correct answers

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? CORRECT ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? CORRECT ANSWER-Dynamic Views Dynamic views give you the ability to: CORRECT ANSWER-1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. Activate agents, change their status, or log out agents. What capabilities does the Supervisor iOS App have? CORRECT ANSWER-1. Building custom dashboards and wallboards. 2. Drilling down through multiple levels of contact center data. 3. Providing just-in-time assistance when requested by agents. 4. Locating your agents on the contact center floor using an interactive map that shows agent locations, along with key details like status and time in status. Is there a Supervisor App version for Android devices? CORRECT ANSWER-No, it is currently only available for iOS devices. From the perspective of Genesys Cloud reports: CORRECT ANSWER-a queue is a standalone entity