NC BLET Communication Skills question n answers graded A+ 2023/2024

NC BLET Communication SkillsGeneral speaking strategies - correct answers 1) Speak plainly using clear diction and grammar. 2) Check vocal qualities. 3) Avoid slang 4) Avoid use of profanity -*Use of profanity is the NUMBER ONE complaint citizens make about improper behavior.* 5) Use sir and ma'am 6) Smile and nod when listening 7) Utilize voice commands to protect control and direct actions. The content of what you are verbalizing accounts for what percentage of what the receiver processes? - correct answers .7-10% The voice that carries our message accounts for what percentage of what the receiver processes as he or she hears it? - correct answers 33-40% Other nonverbal clues account for what percentage of how the receiver processes the message? - correct answers 50-60% Paralanguage or vocalics - correct answers Refers to vocal characteristics such as inflection, tone, accent, rate, pitch, volume, and vocal interrupters Voice characteristics - correct answers Volume Translation What percentage of your success with people has to do with your delivery? - correct answers 93% Content - correct answers You have to know what you are talking about Coding - correct answers Putting your message into words. This involves thinking of those words as a code that reflects your meaning Sending - correct answers Once you know your meaning and have chosen the words for it, it's time to transmit it, whether by phone or in person, using your voice and other nonverbals (facial expressions, body language, etc.) Decoding - correct answers Responsibility of the hearer, but how well he decodes is in direct proportion to the effectiveness of the content, coding, and sending - yours Verbal stereotypes - correct answers Professional law enforcement officers are expected to exercise greater restraint in their response to such words than the average citizen. Profanity, name-calling, and obscene gestures directed toward officers do not, standing alone, constitute fighting words Nonverbal cues - correct answers Silence Lack of eye contact Facial expression Interruption Gesture and posture Personal space Movement Intimate location - correct answers This close phase of intimate distance is used for intimate conversations Personal location - correct answers This distance is kept for normal casual interactions Moderate location - correct answers 3-4 feet Conversation location - correct answers 4-6 feet