CQT QUESTIONS AND ANSWERS RATED A+

CQT QUESTIONS AND ANSWERS RATED A+ When strong disagreements arise between team members a. They should be encouraged to ignore their differences for the sake of team harmony. b. The team should explore data collection schemes that would help determine the correct position. c. The team should vote as soon as conflict arises. d. The team should seek outside mediation to solve the problem, e. The team should report that it is unable to reach a conclusion. B The most useful measure of the effectiveness of training is: a. Scores on a final examination. b. Opinion survey at the end of the class. c. Pre-test and post-test comparison. d. The impact on processes and products. D The quality improvement cycle referred to as either PDCA or PDSA is credited to which two people? a. Deming and Shewhart b. juran and Ishikawa c. Crosby and Shewhart d. Deming and Taguchi e. Juran Juran A When gathering data about product performance, one should keep in mind that customer complaints: a. Provide reliable performance data. b. Should be the only source for product performance data. c. Are a poor measure of product performance. d. Are useless as an indicator of customer satisfaction, C Teams sometimes progress through the development stages referred to as "forming-storming-norming-performing." In the "norming" stage, the team members: a. Each act as normal individuals rather than as a group. b. Have opinions that tend to be normally distributed. c. Are reluctant to express views that are different from the group consensus. d. Begin to shift their focus from personal to team goals. D A team facilitator's main function is to: a. Keep the team on task. b. Make sure restroom facilities are available. c. Provide new ideas for the team to consider. d. Select team members. A lshikawa diagrams are: a, Based on the Japanese character for quality. b. Cause-and-effect diagrams. c. Similar to Pareto charts. d. An alternative to CPM for project management. e. An alternative to flowcharts. B Which of the following quality cost indices is likely to have the greatest appeal to top management as an indicator of relative costs? a. Qualify cost per unit of product. b. Quality cost per hour of direct production labor. c. Quality cost per unit of processing cost. d. Quality cost per unit of sales. e. Quality cost per dollar of direct production labor. D ISO 9000 is an example of: a. A domestic standard. b. An industry association standard. c. An international standard" d. An isometric standard. e. None of the above. C A technique for translating customer demands into product characteristics is: a. QFD. b. SPC. c. FMEA. d- AQP. e. DOE. A A quality team is given a process problem. The team responds by carefully selecting a solution from among several that are proposed, The team next installs the solution and collects the resulting data. Based on these data, the team modifies the solution slightly, then installs it as a permanent part of the process. The best description of the procedure the team has employed is: a. Kaizen b. CI c. PDSA d. CAR e, FMEA C The Deming (or Shewhart) Cycle is a guide for: a. The steps followed in continuous quality improvement b. Milestones in project or process management c. The procedure used for setting up control charts d. The design of quality products e. Quality team facilitation A An improvement technique known as the Shewhart Cycle has the initials PDCA or PDSA. which element of the cycle is being executed when a team tries out a proposed procedure for improving data integrity? a.P b.D c. C (or S) d.A B An improvement technique known as the Shewhart Cycle has the initials PDCA or PDSA. i which element of the cycle is being executed when a team decides to make a change in standard operating procedure? a.P b.D c. C (or S) d.A D A scatter diagram is most often used to provide a visual clue to: a. The existence of correlation. b. Changes over time. c. Percent defects. d. Capability. e. The dispersion of the defects around the product surface. A A team needs to decide at which points in a process to measure quality characteristics. The quality tool they would use is a: a.Control chart. b. Check sheet. c. Scatter diagram. d. Flow chart. e. Pareto chart. D A team wants to determine the "shape" of the data to help determine whether it is bi modal as suspected. The quality tool they would use is a: a. Control chart. b. Histogram. c. Scatter diagram. d. Flowchart. B Statistical quality control is a management tool which when properly applied, can: a. Increase productivity. b. Reduce costs. c. improve quality. d. All of the above. D The tabulation of the number of times a given quality characteristic measurement occurs within the sample of product being checked is called a: a. Histogram b. Normal distribution c. Control chart d. Random function A After defining the quality problem, the first step in planning any sound quality control organization is to: a. Prepare QC procedures. b. Establish the quality objective. c. Choose a QC manager. d. Perform a quality survey. e. None of the above. B During the course of inspecting a sample from a lot of purchased material, an inspector comes to one unit that is borderline with respect to his understanding of the quality standards. Lr this situation, what course of action would you recommend? a. He should toss a coin to decide whether to call the unit acceptable or defective. b. Have him refer the question to his supervisor to clarify the quality standard. c. Tell him to give the benefit of doubt to the producer and call the unit acceptable. d. He should defer the decision until the balance of the sample is inspected in order to determine whether the lot disposition hinges on the acceptability of the unit in question. e. Call the unit defective in order to give his own company added protection B