Organizational Behavior - Power and Influence 100% Correct

Organizational Behavior - Power and Influence 100% Correct power the ability to mobilize resources to accomplish some end influence the ability to move or impel someone to some action, typically has a positive connotation, in that it impels someone to go along with something willingly authority legitimate control or command over others power sources the entire repertoire of behaviors that an individual could potentially call upon to influence others power tactics the behaviors an individual actually uses in a particular situation to influence others formal power power based on the principle of hierarchy hierarchy the disproportionate holding of power, with those higher in the organization having more power and those lower having less informal power a proportionate holding of power, in which individuals help each other out because of anticipated mutual gain hindrance network a group of coworkers which hinders others from doing their work empowerment giving workers power by deliberately moving power downward in the organizational hierarchy routinization the transformation of an immoral job into a routine, mechanical, highly programmed operation by encouraging mindless, mechanical action and inhibiting moral questioning amoralization the absence of moral standards which results from routinization dehumanization the process of depriving individuals of their human qualities and attributes, of their individuality coercive power power based on fear of negative results; hard reward power power based on ability to distribute rewards; hard legitimate power power based on position in hierarchy; hard expert power power based on special skills or knowledge; soft information power power based on information or reasoning; soft referent power power based on personal characteristics; soft legitimation a power tactic that relies on position or organizational policies or rules rational persuasion a power tactic that uses logical arguments and factual evidence inspirational appeals a power tactic appealing to values, needs, hopes, and aspirations consultation a power tactic that involves the person in decision making exchange a power tactic that offers benefits or favors in exchange personal appeals a power tactic that uses friendship or loyalty upward appeals a power tactic that gets the support of higher-ups ingratiation a power tactic that uses flattery, praise, or friendly behavior pressure a power tactic that uses warnings, repeated demands and threats coalitions a power tactic that enlists the aid of others