, TEST BANK
Chapter One
Communicating and Leading at Work
Multiple Choice Questions
1) The process of making sense out of the world and sharing that sense with others by creating meaning
through the use of verbal and nonverbal messages is the definition of .
A. communication
B. transactional communication
C. human communication
D. interpersonal communication
Answer: C
Skill: Factual Page Ref: 5
2) In the textbook, the primary distinction between the definition of communication and human
communication involves .
A. making sense out of the world
B. managing relationships
C. interacting simultaneously
D. acting upon information
Answer: A
Skill: Factual Page Ref: 4-5
3) While David is talking during a meeting, he notices several team members beginning to shuffle
their feet, while others are nodding off. David notices this and adapts his communication by
making the meeting more interactive in hopes that it will wake people up. This simultaneous
exchange of messages is called .
A. interpersonal communication
B. transactional communication
C. feedback
D. leadership
Answer: B
Skill: Applied Page Ref: 6
4) Using unspoken symbols to communicate the emotional and relational aspects of your message is
the description of which communication principle?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer: B
Skill: Factual Page Ref: 6
Copyright © 2013, 2010 Pearson Education, Inc. All rights reserved.
1
, Chapter One: Communicating and Leading at Work
5) The of a communication message is the new information, ideas, or suggested actions the speaker wishes
to express.
A. Feedback
B. Noise
C. Channel
D. Content
Answer: D
Skill: Factual Page Ref: 6
6) Sondra is facilitating a meeting in her company’s main boardroom. Because her past meetings were
held in a much smaller, more informal meeting room, she is beginning to feel very uncomfortable
and nervous. Which of the following elements is most responsible for her uncomfortable and
nervous feelings?
A. Source
B. Noise
C. Context
D. Content
Answer: C
Skill: Applied Page Ref: 6-7
7) Kristen is delivering a presentation to a group of clients, but one of her client’s cell phones
continues to ring. This causes Kristen to become aggravated because she is worried that the other
clients will not hear her message. Which of the following elements is causing Kristen’s
aggravation?
A. Feedback
B. Noise
C. Channel
D. Context
Answer: B
Skill: Applied Page Ref: 6-7
8) Laura is talking on the phone to her best friend about her weekend plans. The phone is
which component of communication?
A. Noise
B. Feedback
C. Channel
D. Context
Answer: C
Skill: Applied Page Ref: 7
9) Mark is the newest technician at his company but had seen the need to start a recycling program.
Mark takes the initiative to collect recycle bins, post signs and put them by the trash. Mark is being a
.
A. leader
B. manager
C. supervisor
D. follower
Answer: A
Skill: Applied Page Ref: 9
Copyright © 2013, 2010 Pearson Education, Inc. All rights reserved.
2
, Test Bank for Business and Professional Communication
10) A is someone who has been appointed to coordinate and facilitate others in accomplishing a
task/job.
A. leader
B. manager
C. subordinate
D. follower
Answer: A
Skill: Factual Page Ref: 9
11) The definition of leadership includes .
A. influencing others to achieve goals
B. discovering the available means of persuasion
C. someone who has been appointed to keep things organized and facilitate
D. translating feelings, thoughts, and ideas into a code
Answer: A
Skill: Factual Page Ref: 9
12) Your textbook describes different perspectives on leadership, which of the following is NOT one?
A. Leaders make things happen.
B. Leaders create the extraordinary.
C. Leaders are born.
D. Leaders are ethical.
Answer: C
Skill: Factual Page Ref: 9
13) According to your textbook, if you want to end up as a leader, you should NOT do which of
the following:
A. Be absent frequently because absence increases respect and honor.
B. Do what others ask, but also ask others to do things for you.
C. Do not forcefully suggest that your ideas are the best ideas.
D. Offer substantive comments.
Answer: A
Skill: Factual Page Ref: 9
14) According to your textbook, the primary difference between a leader and a manager is
.
A. a manager is in charge of a few, whereas a leader is in charge of many
B. a manager is appointed to coordinate and facilitate, whereas a leader influences others
C. a manager is lower on the corporate ladder than a leader
D. a manager is focused on the long term, while a leader is focused on short term goals
Answer: B
Skill: Conceptual Page Ref: 9
15) When looking at the difference between leading and following, the best follower is someone who
.
A. responds to a micromanaging leader
B. only uses the ideas of the leader
C. is passive and a noncritical thinker
D. is both independent and a critical thinker
Answer: D
Skill: Applied Page Ref: 10
Copyright © 2013, 2010 Pearson Education, Inc. All rights reserved.
3
Chapter One
Communicating and Leading at Work
Multiple Choice Questions
1) The process of making sense out of the world and sharing that sense with others by creating meaning
through the use of verbal and nonverbal messages is the definition of .
A. communication
B. transactional communication
C. human communication
D. interpersonal communication
Answer: C
Skill: Factual Page Ref: 5
2) In the textbook, the primary distinction between the definition of communication and human
communication involves .
A. making sense out of the world
B. managing relationships
C. interacting simultaneously
D. acting upon information
Answer: A
Skill: Factual Page Ref: 4-5
3) While David is talking during a meeting, he notices several team members beginning to shuffle
their feet, while others are nodding off. David notices this and adapts his communication by
making the meeting more interactive in hopes that it will wake people up. This simultaneous
exchange of messages is called .
A. interpersonal communication
B. transactional communication
C. feedback
D. leadership
Answer: B
Skill: Applied Page Ref: 6
4) Using unspoken symbols to communicate the emotional and relational aspects of your message is
the description of which communication principle?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer: B
Skill: Factual Page Ref: 6
Copyright © 2013, 2010 Pearson Education, Inc. All rights reserved.
1
, Chapter One: Communicating and Leading at Work
5) The of a communication message is the new information, ideas, or suggested actions the speaker wishes
to express.
A. Feedback
B. Noise
C. Channel
D. Content
Answer: D
Skill: Factual Page Ref: 6
6) Sondra is facilitating a meeting in her company’s main boardroom. Because her past meetings were
held in a much smaller, more informal meeting room, she is beginning to feel very uncomfortable
and nervous. Which of the following elements is most responsible for her uncomfortable and
nervous feelings?
A. Source
B. Noise
C. Context
D. Content
Answer: C
Skill: Applied Page Ref: 6-7
7) Kristen is delivering a presentation to a group of clients, but one of her client’s cell phones
continues to ring. This causes Kristen to become aggravated because she is worried that the other
clients will not hear her message. Which of the following elements is causing Kristen’s
aggravation?
A. Feedback
B. Noise
C. Channel
D. Context
Answer: B
Skill: Applied Page Ref: 6-7
8) Laura is talking on the phone to her best friend about her weekend plans. The phone is
which component of communication?
A. Noise
B. Feedback
C. Channel
D. Context
Answer: C
Skill: Applied Page Ref: 7
9) Mark is the newest technician at his company but had seen the need to start a recycling program.
Mark takes the initiative to collect recycle bins, post signs and put them by the trash. Mark is being a
.
A. leader
B. manager
C. supervisor
D. follower
Answer: A
Skill: Applied Page Ref: 9
Copyright © 2013, 2010 Pearson Education, Inc. All rights reserved.
2
, Test Bank for Business and Professional Communication
10) A is someone who has been appointed to coordinate and facilitate others in accomplishing a
task/job.
A. leader
B. manager
C. subordinate
D. follower
Answer: A
Skill: Factual Page Ref: 9
11) The definition of leadership includes .
A. influencing others to achieve goals
B. discovering the available means of persuasion
C. someone who has been appointed to keep things organized and facilitate
D. translating feelings, thoughts, and ideas into a code
Answer: A
Skill: Factual Page Ref: 9
12) Your textbook describes different perspectives on leadership, which of the following is NOT one?
A. Leaders make things happen.
B. Leaders create the extraordinary.
C. Leaders are born.
D. Leaders are ethical.
Answer: C
Skill: Factual Page Ref: 9
13) According to your textbook, if you want to end up as a leader, you should NOT do which of
the following:
A. Be absent frequently because absence increases respect and honor.
B. Do what others ask, but also ask others to do things for you.
C. Do not forcefully suggest that your ideas are the best ideas.
D. Offer substantive comments.
Answer: A
Skill: Factual Page Ref: 9
14) According to your textbook, the primary difference between a leader and a manager is
.
A. a manager is in charge of a few, whereas a leader is in charge of many
B. a manager is appointed to coordinate and facilitate, whereas a leader influences others
C. a manager is lower on the corporate ladder than a leader
D. a manager is focused on the long term, while a leader is focused on short term goals
Answer: B
Skill: Conceptual Page Ref: 9
15) When looking at the difference between leading and following, the best follower is someone who
.
A. responds to a micromanaging leader
B. only uses the ideas of the leader
C. is passive and a noncritical thinker
D. is both independent and a critical thinker
Answer: D
Skill: Applied Page Ref: 10
Copyright © 2013, 2010 Pearson Education, Inc. All rights reserved.
3
