AT&T Assessment Questions with Correct Answers

AT&T Assessment Questions with Correct Answers Which of the following self-service options allows CRU and Small Business customers with a FAN to check their unbilled usage detail? - ANSWER ️️ Services Which of the following are examples of Be Responsive and Deliver? - ANSWER ️️ We are attentive to customers and recognize that their time is precious. Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set more reasonable deadlines. Whenever appropriate, we provide our customers with updates on resolving their issues. Which of the following terms refers to the valid street address that must reside within the market of activation? - ANSWER ️️ Place of Primary Use Address Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the package minutes included in her plan. You should provide her with her bill cycle information and provide the customers with the Self- service options to verify her usage in the future. - ANSWER ️️ True. This is correct. Customers generally make inquiries regarding their bill cycle date when they are concerned about having exceeded the package minutes included in their price plan for a given. Please provide these customers with the Self service option information for future inquiries. The $109.99 AT&T FamilyTalk plan includes - ANSWER ️️ 2100 Shared Anytime Minutes Unlimited Nights and Weekends