AES Billing and Collections Questions and Answers Graded A

AES Billing and Collections Questions and Answers Graded A Where all collections attempts and their results should be recorded? The patient's ledger When should a receipt be issued to a patient? Every time the patient makes a payment in the office Which of the following is the best option for dealing with long-term delinquent accounts? Send the account to a third-party collection agency. Which of the following best describes a superbill? A patient invoice listing services performed in one visit Which of the following attitudes is most acceptable for an assistant to have when discussing finances with a patient? Respectful and understanding A billing statement is an itemization, or invoice, of the balance the patient owes for specific services. True When should a patient be given an estimate of how much the fee for service might be? When the appointment is set Which of the following is the least confrontational way to approach a patient about an unpaid bill? A letter Which of the following definitions best describes the term "guarantor"? A person responsible for paying a patient's bill What is a UCR fee? A fee for the amount that physicians in the same geographic area most commonly charge for the same service What purpose does the Truth in Lending Act serve? It requires physicians to disclose interest charges if any are charged. Which of the following methods of payment is least likely to be accepted at any medical office? Third-party check Why might an office divide patient billing into several cycles per month? To stabilize the assistant's workload Which of the following definitions best describes an aging report? A record of all unpaid patient accounts, organized by date of service or date of first bill In the medical office, who is responsible for helping patients understand their invoice? The medical office assistant It is okay to threaten a patient who has not paid with legal action, even if this is an action the office is not currently planning to take. False What is a fee schedule? A list of specified fees a physician charges for services What is the name of a patient bill that records services and charges for a specific time period? An invoice How often should patients receive a billing statement? Once per month If a patient plans to use a credit or debit card as payment, the physician is allowed to charge a higher fee for the patient's service. False What does it mean to extend credit to a patient? The patient can pay for service in installments. In which of the following situations would the Truth in Lending Act apply? If a patient sets up a payment plan with five installments Ideally, when should patient payments be received? At the time of service