Exam (elaborations)
AT&T Assessment Questions & Answers Solved 100%
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5 Key Behaviors - Answer 1. Welcome 2. Customers name 3. Undivided Attention 4. I can help you with that (positive attitude) 5. Sincerely thank (warm friendly goodbye) AT&T 6 Experience Pillars (GURCET) - Answer 1. Greet 2. Understand 3. Recommend 4. Confirm 5. Educate 6. Thank VPGA - Answer Voice Postpaid Gross Add Prepaid Accounts - Answer OPUS and RQ4 must be used simultaneously Post Paid Accounts - Answer Just OPUS, or if it is RQ4, it had to be paid in cash BYOD - Answer Bring Your Own Device (customer supplies phone)
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AT&T
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Written for
- Institution
- AT&T
- Course
- AT&T
Document information
- Uploaded on
- December 1, 2023
- Number of pages
- 6
- Written in
- 2023/2024
- Type
- Exam (elaborations)
- Contains
- Questions & answers
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- att stuvia
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att assessment questions answers solved 100
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5 key behaviors 1 welcome 2 customers name 3 un
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att 6 experience pillars gurcet 1 greet 2 und
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