Orange Theory Test 43 Questions with Verified Answers,100% CORRECT

Orange Theory Test 43 Questions with Verified Answers Our trifecta of __________, ____________ and ___________ takes the guesswork our of working out and helps our members live a longer, more vibrant life - CORRECT ANSWER Science, technology and coaching What is our mission? - CORRECT ANSWER Our heartbeat is to deliver proven fitness results for a healthier world What is our vision? - CORRECT ANSWER Our vision is to be the trust of global leaders of innovative heart rate based interval training List our values - CORRECT ANSWER Integrity, passion, accountability, innovation and community What are the four pillars of the "we spread health" franchise team - CORRECT ANSWER Coaching culture, customer experience, we treat clients great and team members better and get it done What are the seven practices of high performing studios? Know that everyone ________ Sweat the ________stuff Think ___________ Be ______________ Lead by ____________ Always be an orange _______ Pass your _________ forward - CORRECT ANSWER Matters, small, globally, remarkable, example, ambassador, success West one job duty of a high-performing sales associate in each category. Sales, service, systems - CORRECT ANSWER Sales - taking member requests and inquiries Service - giving studio tours Systems - knowing how to work the OTF systems How many OTF workouts should members complete a week - CORRECT ANSWER 2-3 What are the three A's potential members evaluate us on - CORRECT ANSWER Attitude, approach, appearance The helpdesk ticket is located on - CORRECT ANSWER Mind-body online Mind-body online is used for current or new members - CORRECT ANSWER Current Bathrooms are checked and restocked after every? - CORRECT ANSWER Class starts Within how many minutes do the class attendees need to be checked into OCC I or MBO to avoid the situation where members receive an auto generated email - CORRECT ANSWER 10 Clearing loaners and new guest splats are performed at - CORRECT ANSWER The end of class What documents are needed for a cross regional member new to our studio - CORRECT ANSWER Client intake and Colorado waiver What documents are needed for a new guest to Orangetheory - CORRECT ANSWER Client intake, Colorado waiver and rules and policies What is a member diary - CORRECT ANSWER Contact logs you put about anything and everything in there except for the hi how are you What are the four items you would put as a red alert on mind-body - CORRECT ANSWER First time visits, missing forms, change of payment, signature needed What are four notes you would put as a yellow alert - CORRECT ANSWER Home studio, fitness goal that is major, significant injuries, if they've use their courtesy cancel or courtesy heart rate monitor How many contacts should we be making a day and where are they tracked - CORRECT ANSWER 40 contacts a day per person and they should be tracked in LMS We should avoid ______________ orangetheory and ____________ new guests - CORRECT ANSWER Complicating, confusing New customers need to show up how early - CORRECT ANSWER Show up 30 minutes early When someone calls first ask for the callers _______ & ________________ ______________ - CORRECT ANSWER Name and phone number Don't give ________ on the phone give a range of ___________ Depending on frequency - CORRECT ANSWER Prices, 8 to $28 Gift cards can be used at the - CORRECT ANSWER Same location they were purchased What is the 30 second pitch - CORRECT ANSWER Orange theory is a one hour full body workout that makes it simple for you to live more. We focus on heart rate based interval training guaranteed to see results internally and externally. Our workout is science backed and proven to burn calories post workout. We are technology based so you can monitor results in real time and each workout is inspired and led by certified coaches to make sure you don't under or over train List the nine steps that make the member experience? M P C S H F T H C - CORRECT ANSWER Meet and greet, product selection, client intake, studio tour, handoff to the coach, fitness orientation, the work out, handoff to sales associate, close The guest register is signed by? - CORRECT ANSWER Walking guests who are looking for more information When I guessed arrives what do we do? - CORRECT ANSWER Stand up, come to the member side of the desk and introduce ourselves and show guests the sign in process What is the battery life for the core, flex and burn - CORRECT ANSWER Core equals one year, burn equals 24 hours, flex equals 8 hours (we no longer sell the flex) Which heart rate monitor is the most accurate - CORRECT ANSWER Core Which heart rate monitor is the newest technology - CORRECT ANSWER The burn you can hook it up with your Apple Watch and track your steps it is light based so it tracks your blood flow If the heart rate monitor is not working what could be a possible issue - CORRECT ANSWER The pod, the strap or the member OTBeat profile What is the purpose of the client intake form circle all that apply - CORRECT ANSWER Waiver of liability and to find out the guests WhY and ultimate goals The sales associate conducts a ___________ ___________ to find out the guests reason why they came and ultimate goals - CORRECT ANSWER Discovery interview How long does it take to complete the client intake process with a first time guest - CORRECT ANSWER 15 to 20 minutes What are the four questions to ask to make an emotional connection with the new guest - CORRECT ANSWER What brought you in today, what are your specific fitness goals, what have you been doing the past 30 to 60 days for fitness, what are you looking to invest per session What are the four items to cover with new guests on our rules and policies - CORRECT ANSWER Bring a towel and bottle of water, you have an eight hour cancellation., Class closes after five minutes, you can go to any orange theory What are the five parts of the hand off to a coach - CORRECT ANSWER 1. introduce to your coach and complement the coach, 2. tell the coach about the guests current fitness routine 3. what their fitness goals are and why, 4. restrictions they may have and 5. send them off with expectations that I will be returning What is the best example of asking for the sale after the coach hands the guest back to you - CORRECT ANSWER Based on everything you told me I think you'd be the perfect fit for our orange theory community and I think based off your goals you're really see results in the area you're looking for. I can't wait to have you be a member of our orange theory family What are the five objections people usually have to signing up for a membership - CORRECT ANSWER Time, cost, spouse, uncertainty, shopping What are the four elements of handling objection - CORRECT ANSWER Empathize, isolate, redirect, solution What are the 3 parts of a studio tour - CORRECT ANSWER 1. Concept 2. Equipment 3. Studio layout