CVS Pharmacy Technician Exam 2023 with Verified Answers (Graded A)

1. What is the green trash bag for? Blue? Clear?: Green- Vials and Stock Bottles Blue- Anything with PHI (protected health information) Clear-Regular Trash 2. HIPAA: Health Insurance Portability and Accountability Act (1996)- Keeps PHI of patient confidential and requires healthcare providers to handle PHI with caution. 3. DAW code 0?1?: 0- No product selection indicated 1- Substitution not allowed by prescriber 4. Non-formulary List vs. Formulary List: non-formulary list- List of drugs that are not covered by an individual's insurance company. (usually drugs that are more expensive, uncommon, may have alternatives, etc) formulary list- List of drugs that are covered by the insurance company. (usually more common medications, proven to be safe and efficient, keep costs down for both parties) 5. Out of Stock Scan: Should be completed once a week; the day before your order (poll) day; its purpose is to identify BOH discrepancy. 6. What is TIL? And what determines it?: TIL- Target Inventory Level. Takes into account past 5 weeks of dispensing history as well as trends over 52 weeks. (seasonal lifts) 7. What is the name of the order report for the CVS warehouse?: AimRx Order Detail Report ;prints first thing in the morning on the day of order day to be reviewed by a pharmacy member. Listed on the report is everything AimRx plans to bring into your pharmacy. 8. Partial- do we accept full copayment?: No; payment is accepted when the full order is picked up. 9. Care Check Plus Program: Program that targets certain prescriptions as they are processed through the Pharmacy Computer System. This program educates the patient about his/her health condition and/ or the medication that they have been prescribed. It may produce coupons for OTC products that are directly related to the product being dispensed or specific info. concerning the patient's medication or medical condition. Other messages printed by Care Check Plus may relate to corporate initiatives such as Flu messaging, requesting donations for ALS or minute clinic donations. 10. What form does a pharmacist use to order narcotics?: DEA 22 Form 11. What task do you perform at pick-up/drop-off/drive-thru/production?: - Pick-up- aid customers while they pick up their prescriptions Drop-off- first impression on customers; assist customers dropping of their prescrip- tions Drive-Thru- Both Drop-Off and Pick-Up duties Production- Fill medications and make sure they are filled according to promised time. 12. Converting mL to oz: 1 oz = 30 mL 13. Offer to Council: Must ask every customer if they have any questions for the pharmacist. 14. Min. age requirement to work in the Pharmacy in NJ: 18 years old 15. Cycle Counts: A task performed in the RF unit; the primary way to verify or adjust the Balance on Hand or Balance on Order of a particular item. Most important inventory task. 16. Medicaid: State program for financial assistance; one card per person; only works in issuing state; prefers generic and usually covers OTC. 17. Medicare: Government insurance for those 65 and older or those who are permanently disabled. Part b is for medical supplies and Part D is prescription coverage. Need diagnosis code. Hard copy or E-script required. 18. NDC Number: 11-digit number used to identify a drug. First 5 digits represent the manufacturer. Next 4 digits are for medication name, strength and dosage form. Last two digits represent package size. 19. Balance on Hand: Quantity of an item, or family of items in your store 20. AIMRx: System used to track and manage inventory in the store 21. Warehouse Order Report: AIMRx Order Detail Report prints first thing in the morning, on the day of order day to be received by a pharmacy team member. Listed on this report is everything AIMRx plans to bring into your pharmacy. 22. Balance on Order: Quantity of an item AIMRx plans to bring into the store to bring the items BOH up to its TIL. 23. Schedule 2 Drugs (Order and Delivery): 1. Ordered with an official DEA 22 order form. 2.Only a Pharmacist with a valid POA (power of attorney) kept on file at the pharmacy can order schedule 2 controlled substances. 3.Must be checked in by a Pharmacist. 24. How do you fix an item with an unusually high or low inventory quantity?- : Perform a store initiated Cycle Count 25. How do you know when to do a cycle count ?: 1. At Data Entry (Drop Off) 2.Visually looking at the shelf 3. While reviewing reports 26. 2 types of cycle counts: 1. System Generated Cycle- Should be completed first thing in the morning, no later than 10 am. These are discrepancies that our AIMRx notices throughout the day in the pharmacy department. 2.Store Initiated Cycle- When a pharmacy team member notices a discrepancy while working in the pharmacy; at this point you should initiate a cycle count to update your pharmacy departments BOH. 27. Steps to generate an accurate order (4 steps): 1. Regularly complete store initiated cycle counts 2. Complete system generated cycle counts. 3. Complete mandatory orders Sunday-Thursday 4. Review Warehouse Order Report 28. Automation Pharmacy Machine: -No Controlled 2 at any circumstance can be placed in this machine -Machine should be cleaned regularly by RX Team Member -While refilling the Machine we should match two things- NDC and Lot number 29. Receiving Inventory (4 ways): 1. CVS warehouse (CVS-green tote) 2.CVS Caremark Specialty Pharmacy 3. Outside Vendors (Cardinal-Red Tote) 4. Directly from manufacturers via Drop Shipments 30. Warehouse: -primary source of ordering -deliveries are 1-2 times weekly -items include: regular RX items, Controls C3-C5, PSE items -order generated in the morning on Order (Poll) Day (5 am prints in pharmacy) -order reviewed by a pharmacy team member -order submitted automatically by 3:30 pm on Order (Poll) Day -Check in the controlled and OTC medications piece by piece against the in- voice/manifest. 31. Outside Vendors: -secondary source deliveries Mon-Fri. -items may be ordered via outside vendor daily except Fridays and Saturdays -Items available include- reg. RX items, narcotics (C2), controlled C3-C5, special order OTC's -check in controlled 3-5 and OTC piece by piece -C2 must be checked in by Pharmacist -Rapid scanning will update BOH for these items automatically 32. Directly from manufacturers Drop Shipments: -when we receive a new prod- uct directly from the manufacture -think about how this can impact the customer 33. Which four AIMRx activities must be performed consistently and correct- ly?: -regularly complete store initiated cycle counts -complete system generated cycle counts -complete mandatory order Sunday-Thursday -review warehouse report 34. When performing Cycle Counts, which type should you complete first?: - System Generated 35. How often should you complete cycle counts?: -whenever system prompts you too and when there is a discrepancy in inventory while working 36. When should OOS scans be performed?: Once a week , day before order (poll) day 37. When a patient needs an item not carried in the CVS warehouse, where is that item ordered from ?: Outside Vendor- Cardinal 38. What info. is listed in the AIMRx Order Detail Report?: Everything AIMRx plans to bring into the pharmacy on order day. 39. po: take by mouth 40. q: every day 41. bid: twice a day 42. tid: three times a day 43. qid: four times a day 44. qod: every other day 45. q4: every 4 hours 46. q4-6: every 4-6 hours 47. hs: at bedtime 48. qam/qpm: every morning/every evening 49. stat: immediately 50. fxd: for 10 days 51. a: ear 52. o: eye (optic) 53. u: both (us) 54. d: right 55. s: left 56. gtt(s): drop/drops