AES Communications 2023/2024 updated to pass

AES CommunicationsWhat does a receiver do to decode a message? - correct answer Apply their own frame of reference Which active listening technique involves asking questions to get a more concise explanation? - correct answer Clarification Which of the following is NOT a method of nonverbal communication? - correct answer Lay terms In verbal communication, how is emotion expressed? - correct answer Tone of voice Which of the following is a benefit of oral communication over written communication? - correct answer It provides immediate feedback Which of the following is a good way to respond to constructive criticism? - correct answer Show appreciation Which of the following should be done when giving constructive criticism? - correct answer Choose words carefully What does being sensitive to boundaries mean? - correct answer The ability to recognize the emotional and physical limits of others What should be done if you are concerned about a patient's ability understand important information? - correct answer Get permission from the patient to speak with a family member Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge? - correct answer Look at the patient's chart when speaking Which of the following is an emotion or attitude that can create a communication barrier? - correct answer Indifference Which of the following is true of communication barriers? - correct answer When people are preoccupied with their own problems, they can miss much of the message coming from another person Which of the following is true of patient education? - correct answer Patient questions often create patient education situations After entering a patient's room, what should you do first? - correct answer Introduce yourself How should subjective statements by the patient be documented? - correct answer Preceded by "patient said...." What is another term for "symptom"? - correct answer Subjective observation What is the benefit of using SOAP notes? - correct answer Employees know where to look for information Which of the following is NOT a standard of documentation that should be followed by health care workers? - correct answer Record information performed or observed by another health care worker What should health care workers strive for when on the phone? - correct answer Clear voice with normal volume Which of the following is a proper telephone greeting? - correct answer "Good afternoon. Thank you for calling Valley Hospital. This is Laura speaking. How may I help you?" Which is an open-ended question? - correct answer How did you fall?