IAHSS ADVANCED
What is the primary role of a security officer in crime prevention? - ANSReduce the opportunity
for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what? - ANSInitiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? -
ANSCorrect them immediately
What is the purpose of crime analysis? - ANSIdentify problems and develop strategies to reduce
problems
Which of the following is easier and more cost efficient for an institution? - ANSbuilding in
security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell others
about these organizations - ANSexcellant
Process improvement in customer service can be measured how? - ANSSurveys, Monitoring
performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve performance. -
ANSFeedback
________ is an element in improving customer service - ANSIdentifying
customers-Attitude-Communication-Training
Communication is ___________ - ANS93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and the
owner's experience at other locations? - ANSforeseeability
The major source of premise liability in healthcare is from - ANSslips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. -
ANSlegal...reasonably safe
Which of the following are elements necessary to establish negligence in a premise liability
case? - ANS1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an
injury.
, Which of the following are examples of risks security officers should identify? - ANSBurned out
lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - ANSan increase in security
spending
K-9 patrol teams can be particularly effective in dealing with which situation? - ANSemergency
department violence
Bicycle patrol is which of these? - ANSfaster than foot patrol and a vehicle in heavy traffic
______patrol contributes, more then any other method of patrol, to excessive socialization -
ANSfoot
Security officers should have a valid driver's license if they are going to do what? - ANSall of the
above
A security officer responding to a crime scene should do what? - ANSRespond as quickly as
possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANSprotect the scene
from contamination
Which of these is an example of factual evidence? - ANSphysical evidence
which of these should an officer follow to be able to testify that the evidence presented has
merit? - ANSproper chain of custudy
Why are initial information gathering and proper note-taking key to a successful investigation? -
ANSThey memorize information gathered at the scene from those involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be subpoenaed
When dealing with a personal-gain informant, what should the officer do? - ANSDocument the
officer's interaction with the informant
Which of the following is not a recommended guideline when an outside agency conducts an
undercover investigation? - ANSInsist that all security department staff receive operation
information
What is the primary role of a security officer in crime prevention? - ANSReduce the opportunity
for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what? - ANSInitiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? -
ANSCorrect them immediately
What is the purpose of crime analysis? - ANSIdentify problems and develop strategies to reduce
problems
Which of the following is easier and more cost efficient for an institution? - ANSbuilding in
security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell others
about these organizations - ANSexcellant
Process improvement in customer service can be measured how? - ANSSurveys, Monitoring
performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve performance. -
ANSFeedback
________ is an element in improving customer service - ANSIdentifying
customers-Attitude-Communication-Training
Communication is ___________ - ANS93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and the
owner's experience at other locations? - ANSforeseeability
The major source of premise liability in healthcare is from - ANSslips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. -
ANSlegal...reasonably safe
Which of the following are elements necessary to establish negligence in a premise liability
case? - ANS1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an
injury.
, Which of the following are examples of risks security officers should identify? - ANSBurned out
lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - ANSan increase in security
spending
K-9 patrol teams can be particularly effective in dealing with which situation? - ANSemergency
department violence
Bicycle patrol is which of these? - ANSfaster than foot patrol and a vehicle in heavy traffic
______patrol contributes, more then any other method of patrol, to excessive socialization -
ANSfoot
Security officers should have a valid driver's license if they are going to do what? - ANSall of the
above
A security officer responding to a crime scene should do what? - ANSRespond as quickly as
possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANSprotect the scene
from contamination
Which of these is an example of factual evidence? - ANSphysical evidence
which of these should an officer follow to be able to testify that the evidence presented has
merit? - ANSproper chain of custudy
Why are initial information gathering and proper note-taking key to a successful investigation? -
ANSThey memorize information gathered at the scene from those involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be subpoenaed
When dealing with a personal-gain informant, what should the officer do? - ANSDocument the
officer's interaction with the informant
Which of the following is not a recommended guideline when an outside agency conducts an
undercover investigation? - ANSInsist that all security department staff receive operation
information
