USPS Exam 421 Window Clerk Practice () Questions and Answers

Provide, trusted, affordable, universal - USPS Mission Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. - 24-Hour Clock Planes, trucks, cars, boats, bicycles, snow mobiles, mules. - Delivery Methods Automated Postal Centers - APC Self-serve kiosks, commercial retail outlets, banks, ATMs. - Automated Postal Centers Determines operational startup & staffing. - Mail Arrival Profile Critical Entry Time - CET Mail is cleared for dispatch. - Clearance Time Carriers in from street. - 18:00 80% of collection mail should be cancelled at the P&DC. - 20:00 Out of primary processing. - 23:00 Secondary Operations Complete - 24:00 Distribute to DDC/DDU - 04:00-09:00 100% of DPS 2nd pass complete. - 07:00 Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. - Core Responsibility Online resource to find handbooks, manuals, publications. - PolicyNet Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. - Directives Domestic Mail Manual - DMM DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. - Domestic Mail Manual International Mail Manual - IMM IMM - Mailing conditions for each country, also includes a list of countries. - International Mail Manual Adminstrative Support Manual - ASM Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. - Administrative Support Manual Postal Operations Manual - POM Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. - Postal Operations Manual Employee & Labor Relations Manual - ELM Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. - Employee & Labor Relations Manual Field Accounting Procedures - F101 Handbook ID for Administrative Support Manual (ASM) - AS or MS Handbook ID for Domestic Mail Manual (DMM) - DM Handbook ID for Employee & Labor Relations Manual (ELM) - EL or P Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) - M Handbook ID for Postal Operations Manual (POM) - PO Primarily for public, marketing and mail guidelines. - Publications Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. - Postal Bulletin Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. - Postal Forms