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Exam (elaborations)

GAINSIGHT ADMIN CERT JO WITH 100% CORRECT ANSWERS ALREADY GRADED A+

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JO Email Attachment limit 2MB 4 program models NPS® Survey Customer Satisfaction Survey Generic Survey Email Chain Brainpower 0:02 / 0:15 What are the JO Permissions? 1. Design 2. Distribute 3. Analyze 4. Admin Design Will have access to Properties, Design Distribute Will have access to Sync/run Power lists, Manual run/schedule Outreaches, and Publish/Schedule the programs Analyze Will have access to view Outreach Analytics, Individual program analytics from program page and Program Analytics (J360). Admin By default, the users of "Admin" type will have Journey Orchestrator Module Admin enabled with Delete permissions (along with Design, Distribute and Analyze permissions). Events Framework Gainsight Events Framework allows you to create events, which can be used in Programs and Rules Engine. Events can be defined as triggers that are a result of some other activity. Publisher Publisher=App Sender of the event For example: In the CSAT Survey model for Programs, Zendesk or Salesforce can be the publisher of the case closure event for every case that is closed. Subscriber Subscribers= Programs and Rules Subscribers are the processing entities/applications that decide which action should be taken when an event occurs. Gainsight controls which applications can act as available subscribers to the events sent by the publishers. Programs and Rules are the available subscribers. Topic and Event; limit Topic vs. Event: Topics can be defined as a logical separation between similar events. Events are defined within a Topic and represent a specific occurrence. Topic = Zendesk Tickets Events = Tick Closed; Ticket Reopened Topic Max = 20 Event Max = 100 in each topic How many versions can I add to a multi-version email template? 20

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Uploaded on
November 18, 2023
Number of pages
5
Written in
2023/2024
Type
Exam (elaborations)
Contains
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