AES Basic Communication Quiz with answers graded A+

AES Basic Communication QuizWhich of the following is an example of audience? - correct answer Nurses of West Pediatric office In verbal communication, how is emotion expressed? - correct answer Tone of voice Which of the following is the best definition of communication? - correct answer Exchanging messages Which active listening technique involves empathy? - correct answer reflection What does a receiver do to decode a message? - correct answer Apply their own frame of reference Which of the following refers to the physical space between people? - correct answer Proximity Why is verbal communication often the most effective way to communicate? - correct answer It allows for instant feedback, clarity, and understanding. Which of the following is a benefit of oral communication over written communication? - correct answer It provides immediate feedback. Which active listening technique involves asking questions to get a more concise explanation? - correct answer Clarification According to the communication process, who provides information? - correct answer Sender What can a health care worker do to ensure that a patient understands medical information? - correct answer Use appropriate lay terms. Which is an open-ended question? - correct answer How did you fall? Which of the following is NOT a desirable communication skill? - correct answer Roll your eyes when you do not agree. Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips? - correct answer Give instructions to patients Which of the following is NOT true of communication in health care? - correct answer Health care workers should cross their arms when speaking with patients. What form of communication is used to indicate informed consent? - correct answer Written Which of the following is NOT a method of nonverbal communication? - correct answer Lay terms