Contemporary Management 12th Edition

TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false. 1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency. ⊚ true ⊚ false 2) Patel Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates its employees so that they work together to achieve organizational goals. This is an example of an organizational structure. ⊚ true ⊚ false 3) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is demonstrating is called leading. ⊚ true ⊚ false 4) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups. ⊚ true ⊚ false 5) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups. ⊚ true ⊚ false 6) The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy. ⊚ true ⊚ false Version 1 3 7) If you were an architect and spent your days working on design programs on the computer, you would be using your technical skills. ⊚ true ⊚ false 8) When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off 15 percent of its workers. This is an example of restructuring. ⊚ true ⊚ false 9) A self-managed team is a group of employees who work independently but report to their respective managers about the progress of the team’s work. ⊚ true ⊚ false 10) The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers. ⊚ true ⊚ false MULTIPLE CHOICE - Choose the one alternative that best completes the statement or answers the question. 11) A(n) _______ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. Version 1 4 A) control group B) talent pool C) organization D) focus group E) quality circle 12) Parul’s job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks. A) marketing B) management C) finance and accounting D) operations E) entrepreneurial 13) Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita’s A) organizational input. B) diversification. C) organizational performance. D) product development. E) differentiation. 14) Organizational performance is most likely to A) increase with an increase in efficiency and effectiveness. B) increase with a decrease in efficiency and effectiveness. C) remain unchanged with a decrease in efficiency and effectiveness. D) decrease with an increase in efficiency and effectiveness. E) remain unchanged with an increase in efficiency and effectiveness. Version 1 5 15) _______ is the measure of how productively an organization uses its resources to achieve a goal. A) Effectiveness B) Product differentiation C) Efficiency D) Empowerment E) Outsourcing Answer Key Test name: chapter 1 1) FALSE Effectiveness measures the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. 2) TRUE An organizational structure coordinates and motivates members so they work together to achieve organizational goals. 3) FALSE Managers use the planning task when they identify and select appropriate organizational goals and courses of action. 4) FALSE Organizing people into departments according to the kinds of jobspecific tasks they perform lays out the lines of authority and responsibility between different individuals and groups. 5) TRUE First-line managers are responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services. 6) FALSE Version 1 33 The relative importance of planning, organizing, leading, and controlling—the four principal managerial tasks—to any particular manager depends on the manager's position in the managerial hierarchy. The amount of time managers spend planning and organizing resources to maintain and improve organizational performance increases as they ascend the hierarchy. 7) TRUE Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level. Examples include a manager’s specific manufacturing or accounting skills. 8) TRUE Restructuring involves simplifying, shrinking, or downsizing an organization’s operations to lower operating costs. It can be done by eliminating product teams, shrinking departments, and reducing levels in the hierarchy. 9) FALSE A self-managed team is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. 10) TRUE The four building blocks of competitive advantage are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers. 11) C Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes. Version 1 34 12) B The job of management is to help an organization make the best use of its resources to achieve its goals. Managers do so by performing four essential managerial tasks: planning, organizing, leading, and controlling. 13) C Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. 14) A Organizational performance increases in direct proportion to increases in efficiency and effectiveness. 15) C A measure of how well or how productively resources are used to achieve a goal is known as efficiency. Organizations are efficient when managers minimize the amount of input resources.