Fire Officer 1 CDC test(questions with correct answers)2023/2024

Fire Officer 1 CDC test A fire company consists of a group of firefighters assigned to a particular: - correct answer A. Piece of fire apparatus b. Geographical area or region c. administrative division of the department. d. Emergency incident Correct. Piece of fire apparatus. The individual who has overall authority and responsibility within the fire department is the: - correct answer Fire chief. In the fire department, labor contracts or agreements between members and management on issues such as working conditions, wages, and job security are handled by: - correct answer Labor unions. Identify two key elements for successfully presenting any public program. - correct answer Knowing the material thoroughly. Practicing your presentation. the five fundamental elements of communication are sender, receiver, message, medium and: - correct answer Feedback Standard operating procedures (SOPs) are: - correct answer A group of documents outlining the procedures for handling specific situations within an organization. The informal network that transmits the organization's social news is referred to as: - correct answer The grapevine. Unwritten policies are sometimes referred to as: - correct answer Organizational norms or past practices When speaking with reporters, "off the record" information: - correct answer Does not exist; everything you say must be used. Business letters should be as concise and well written as possible because they are a reflection on the: - correct answer Fire officer and the department. Identify two items you are required to enter in the daily log. - correct answer Your signature. the date. Which statement is true regarding personnel records? - correct answer They are classified CONFIDENTIAL. A narrative description should be included in your reports: - correct answer To provide a chronological sequence of events. Place the steps for the budget process in the correct order. - correct answer 1. Planning. 2. Preparation. 3. Internal review. 4. external review. 5. implementation. The best possible tool during periods of budget cuts and layoffs can be: - correct answer A positive public image Place the steps for handling a citizen complaint in the correct order. - correct answer 1. Apologize to the citizen for being inconvenienced. 2. Identify the nature of the complaint. 3. Ask the citizen how he or she would like the complaint resolved. 4. If possible and within your jurisdiction, resolve the concern/ complaint. 5. Document the complaint, following department policies and procedures. 6. Follow up. When confronted with a citizen concern pertaining to the fire department actives or actions, the fire officer should: - correct answer Allow the citizen to voice the concern in his or her own way.